Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Feb 24, 2026
✗ SLA Missed
🕐 Clock stopped: Completed (Feb 26, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Feb 17 → Feb 23, 2026
4 business days (not counted)
3d
▶ Clock Running
Status: Reschedule
Feb 23 → Feb 26, 2026
3 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 3 of 5 biz days used
Created: Feb 17, 2026
Completed: Feb 26, 2026
Business Days Used
3 / 5
0
5d budget
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 17 → Feb 17 |
Created |
▶ Running
|
0 |
0 / 5 |
| Feb 17 → Feb 17 |
Ready for Scheduling |
▶ Running
|
0 |
0 / 5 |
| Feb 17 → Feb 17 |
Assigned |
▶ Running
|
0 |
0 / 5 |
| Feb 17 → Feb 23 |
Awaiting Parts |
⏸ Paused
|
4 |
—
|
| Feb 23 → Feb 26 |
Reschedule |
▶ Running
|
3 |
3 / 5 |
| Feb 26 → Feb 26 |
Tech On Site |
▶ Running
|
0 |
3 / 5 |
Material Management
4.6 days
Over SLA
Coordinators
3.7 days
Over SLA
Created: Feb 17, 2026
Due: Feb 24, 2026
Completed: Feb 26, 2026 (1 days late)
⏱️
4.7d in Closed
Longest Stage
🔄
10 transitions
Status Changes
📦
1 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1
Feb 17, 2026
Visit 2
Feb 26, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
4.7 days stuck in "Closed"
⏱️
Total Delay
7.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Awaiting Parts
4.6d
/ 3.0d SLA
Reschedule
3.6d
/ 2.0d SLA
Tech On Site
0.1d
/ 1.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Replaced jack assembly
🔍
Technician Findings
Jack assembly leaking fluid
⚠️
Problem Description
Joe Evans: Stretcher wont go up at head end
📄
Description
Hill-Rom P8000 Stretcher
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
17m
📦
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
13m
⏱️
Type:
Labor
Status:
Open
Qty:
1
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
5d 23h
🔧
⏱️
Type:
Labor
Status:
Open
Qty:
0.86666666666667, 3, 0.5
✔️
🏁
From:
Completed
To:
Closed
Duration in Previous:
1m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
5d 13h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
2m
🧾
Invoice Number:
SM-255526
Bottlenecks
Awaiting Parts
Duration: 4.6 business days (threshold: 3.0 business days)
Exceeded by 1.6 business days
Reschedule
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
🔗 Related Artifacts
📦
Parts Order 00090540
Closed
Work Details (7)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03108745 |
Labor |
Open |
1 |
$0.00 |
Feb 17, 2:17 PM |
| WL-03108746 |
Labor |
Open |
1 |
$0.00 |
Feb 17, 2:17 PM |
| WL-03116267 |
Parts |
Open |
1 |
$0.00 |
Feb 23, 2:01 PM |
| WL-03116268 |
Expenses |
Open |
1 |
$0.00 |
Feb 23, 2:01 PM |
| WL-03121106 |
Labor |
Open |
0.86666666666667 |
$0.00 |
Feb 26, 11:32 AM |
| WL-03121107 |
Labor |
Open |
3 |
$0.00 |
Feb 26, 11:32 AM |
| WL-03121108 |
Labor |
Open |
0.5 |
$0.00 |
Feb 26, 11:32 AM |