Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352378 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Feb 17, 2026 → Feb 26, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 24, 2026
🕐 Clock stopped: Completed (Feb 26)
⏸ 5d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 4.6d
Coordinators 3.7d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
4.6 days
Over SLA
Coordinators
3.7 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Feb 17, 2026 Due: Feb 24, 2026 Completed: Feb 26, 2026 (1 days late)
📅
7.7 days Total Age
⏱️
4.7d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
7.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 17, 2026
Visit 2 Feb 26, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 4.7 days stuck in "Closed"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts
4.6d / 3.0d SLA
Reschedule
3.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced jack assembly
🔍 Technician Findings
Jack assembly leaking fluid
⚠️ Problem Description
Joe Evans: Stretcher wont go up at head end
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Feb 17, 1:31 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 17, 1:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17m
📦
▶
2 Parts Requested Feb 17, 2:03 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Assigned
To: Awaiting Parts
Duration in Previous: 13m
⏱️
2x Labor Added Feb 17, 2:17 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 5.0 business days
🔩
▶
2 2x Parts Added Feb 23, 2:01 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From: Awaiting Parts
To: Reschedule
Duration in Previous: 5d 23h
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Feb 26, 11:29 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.86666666666667, 3, 0.5
✔️
▶
2 Status: Completed Feb 26, 12:18 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.3 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 4, 2:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 13h
📨
▶
2 Status: Invoice Pending Mar 4, 2:32 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number: SM-255526

Bottlenecks

Awaiting Parts
Duration: 4.6 business days (threshold: 3.0 business days)
Exceeded by 1.6 business days
Reschedule
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

📦
Parts Order 00090540
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Feb 17, 1:31 PM
Invoice #
SM-255526

Work Details (7)

Name Type Status Qty Amount Date
WL-03108745 Labor Open 1 $0.00 Feb 17, 2:17 PM
WL-03108746 Labor Open 1 $0.00 Feb 17, 2:17 PM
WL-03116267 Parts Open 1 $0.00 Feb 23, 2:01 PM
WL-03116268 Expenses Open 1 $0.00 Feb 23, 2:01 PM
WL-03121106 Labor Open 0.86666666666667 $0.00 Feb 26, 11:32 AM
WL-03121107 Labor Open 3 $0.00 Feb 26, 11:32 AM
WL-03121108 Labor Open 0.5 $0.00 Feb 26, 11:32 AM

Details