Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352379 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Feb 17, 2026 → Feb 25, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 24, 2026
🕐 Clock stopped: Completed (Feb 25)
⏸ 7d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 6.6d
Coordinators 0.1d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
6.6 days
Over SLA
Coordinators
0.1 days
Field Work
0.0 days
Billing
0.3 days
Created: Feb 17, 2026 Due: Feb 24, 2026 Completed: Feb 25, 2026 (on time)
📅
6.7 days Total Age
⏱️
6.6d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
7.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 17, 2026
Visit 2 Feb 25, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 6.6 days stuck in "Awaiting Parts"
⏱️
Total Delay 7.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts
6.6d / 3.0d SLA
Reschedule
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.2d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Reinstalled screws in folwer linkage. Replaced CPR Isolator
🔍 Technician Findings
Screws had backed out of fowler
⚠️ Problem Description
Joe Evans: Head of bed drifting
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 17, 1:31 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 17, 1:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17m
📦
▶
3 Parts Requested Feb 17, 2:00 PM
Parts Requested → Status: Awaiting Parts → Labor Added
📦
Status: Awaiting Parts by Joe Evans
From: Assigned
To: Awaiting Parts
Duration in Previous: 10m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⚠️ 7.0 business days
💵
▶
2 Expenses Added Feb 25, 1:41 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Joe Evans
From: Awaiting Parts
To: Reschedule
Duration in Previous: 7d 23h
⏱️
▶
3 2x Labor Added Feb 25, 2:15 PM
2x Labor Added → Status: Tech On Site → Status: Closed
🔧
Status: Tech On Site by Joe Evans
From: Reschedule, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 36m, 0m
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 11:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 9h
📨
▶
2 Status: Invoice Pending Mar 4, 2:32 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number: SM-255526

Bottlenecks

Awaiting Parts
Duration: 6.6 business days (threshold: 3.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days

🔗 Related Artifacts

📦
Parts Order 00090537
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Feb 17, 1:31 PM
Invoice #
SM-255526

Work Details (4)

Name Type Status Qty Amount Date
WL-03108729 Labor Open 1 $0.00 Feb 17, 2:01 PM
WL-03119545 Expenses Open 1 $0.00 Feb 25, 1:41 PM
WL-03119589 Labor Open 2 $0.00 Feb 25, 2:15 PM
WL-03119590 Parts Open 1 $0.00 Feb 25, 2:15 PM

Details