Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Feb 24, 2026
✗ SLA Missed
🕐 Clock stopped: Completed (Feb 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Feb 17 → Feb 25, 2026
6 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 17, 2026
Completed: Feb 25, 2026
Business Days Used
0 / 5
0
5d budget
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 17 → Feb 17 |
Created |
▶ Running
|
0 |
0 / 5 |
| Feb 17 → Feb 17 |
Ready for Scheduling |
▶ Running
|
0 |
0 / 5 |
| Feb 17 → Feb 17 |
Assigned |
▶ Running
|
0 |
0 / 5 |
| Feb 17 → Feb 25 |
Awaiting Parts |
⏸ Paused
|
6 |
—
|
| Feb 25 → Feb 25 |
Reschedule |
▶ Running
|
0 |
0 / 5 |
| Feb 25 → Feb 25 |
Tech On Site |
▶ Running
|
0 |
0 / 5 |
Material Management
6.6 days
Over SLA
Created: Feb 17, 2026
Due: Feb 24, 2026
Completed: Feb 25, 2026 (on time)
⏱️
6.6d in Awaiting Parts
Longest Stage
🔄
9 transitions
Status Changes
📦
1 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1
Feb 17, 2026
Visit 2
Feb 25, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
6.6 days stuck in "Awaiting Parts"
⏱️
Total Delay
7.8 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Awaiting Parts
6.6d
/ 3.0d SLA
Reschedule
0.1d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
0.3d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Reinstalled screws in folwer linkage. Replaced CPR Isolator
🔍
Technician Findings
Screws had backed out of fowler
⚠️
Problem Description
Joe Evans: Head of bed drifting
📄
Description
Bed, Electric
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
17m
📦
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
10m
⏱️
Type:
Labor
Status:
Open
Qty:
1
💵
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
7d 23h
⏱️
🔧
From:
Reschedule, Tech On Site
To:
Tech On Site, Completed
Duration in Previous:
36m, 0m
🏁
From:
Completed
To:
Closed
Duration in Previous:
0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
6d 9h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
2m
🧾
Invoice Number:
SM-255526
Bottlenecks
Awaiting Parts
Duration: 6.6 business days (threshold: 3.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
🔗 Related Artifacts
📦
Parts Order 00090537
Closed
Work Details (4)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03108729 |
Labor |
Open |
1 |
$0.00 |
Feb 17, 2:01 PM |
| WL-03119545 |
Expenses |
Open |
1 |
$0.00 |
Feb 25, 1:41 PM |
| WL-03119589 |
Labor |
Open |
2 |
$0.00 |
Feb 25, 2:15 PM |
| WL-03119590 |
Parts |
Open |
1 |
$0.00 |
Feb 25, 2:15 PM |