Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352382 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 17, 2026 → Apr 24, 2026

✅ Completed
PC Per client agreement
Target: Apr 24, 2026
🕐 Clock stopped: Completed (Apr 24)
✓ SLA Met
Dispatch 0.0d
Coordinators 48.6d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
48.6 days
Over SLA
Billing
0.4 days
Created: Feb 17, 2026 Due: Apr 24, 2026 Completed: Apr 24, 2026 (on time)
📅
48.7 days Total Age
⏱️
48.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
48.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 48.6 days stuck in "Assigned"
⏱️
Total Delay 48.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
48.6d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/17/2026 Evaluated, cleaned, replaced stack and filaments. Tested. Leak checked. Installed in 1307420
📄 Description
VS SERIES EXCHANGE SPECTUBE ASSY

Timeline

📋
▶
4 Work Order Created Feb 17, 1:47 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 49.0 business days
✔️
Status: Completed by Tami Dawe Apr 24, 3:09 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 66d 0h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Apr 27, 10:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 19h
📨
▶
3 Status: Invoice Pending Apr 27, 1:25 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-260225

Bottlenecks

Assigned
Duration: 48.6 business days (threshold: 4.0 business hours)
Exceeded by 48.1 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 17, 1:47 PM
Invoice #
SM-260225

Work Details (1)

Name Type Status Qty Amount Date
WL-03108721 Parts Open 1 $417.00 Feb 17, 1:48 PM

Details