Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352385 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 17, 2026 → Feb 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (7 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 17, 2026 Completed: Feb 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0
Feb 17 → Feb 17 Assigned ▶ Running 0 0
Feb 17 → Feb 18 Tech On Site ▶ Running 1 1
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.8d
Billing 1.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.8 days
Billing
1.1 days
Over SLA
Created: Feb 17, 2026 Due: Feb 27, 2026 Completed: Feb 18, 2026 (9 days early)
📅
0.9 days Total Age
⏱️
7.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
6.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 7.0 days stuck in "Closed"
⏱️
Total Delay 6.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Request PM Service, check all functions Cogdill, Kevin
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 17, 1:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 17, 2:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11m
🔧
Status: Tech On Site by Kevin Cogdill Feb 17, 2:21 PM
From: Assigned
To: Tech On Site
Duration in Previous: 15m
⏱️
2x Labor Added Feb 17, 8:45 PM
Type: Labor
Status: Open
Qty: 0.5, 1.5
✔️
▶
2 Status: Completed Feb 17, 8:50 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 7.4 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 5:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 21h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 8h 44m, 0m
🧾
Invoice Created Feb 27, 9:00 AM
Invoice Number: SM-255042

Bottlenecks

Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Feb 17, 1:54 PM
Invoice #
SM-255042

Work Details (2)

Name Type Status Qty Amount Date
WL-03109554 Labor Open 0.5 $0.00 Feb 17, 8:45 PM
WL-03109555 Labor Open 1.5 $0.00 Feb 17, 8:45 PM

Details