Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352387 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 17, 2026 → Feb 17, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 24, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Feb 17, 2026 Completed: Feb 18, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0 / 5
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0 / 5
Feb 17 → Feb 17 Assigned ▶ Running 0 0 / 5
Feb 17 → Feb 18 Tech On Site ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.8d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.8 days
Billing
0.2 days
Created: Feb 17, 2026 Due: Feb 24, 2026 Completed: Feb 18, 2026 (6 days early)
📅
0.9 days Total Age
⏱️
8.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 8.0 days stuck in "Closed"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
completed all functions checks, no issues found, returned equipment to service.
🔍 Technician Findings
no notes stating issues, check all functions
⚠️ Problem Description
Request Repair Service, no notes stating issues, check all functions Cogdill, Kevin
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 17, 1:56 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 17, 2:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9m
🔧
Status: Tech On Site by Kevin Cogdill Feb 17, 2:24 PM
From: Assigned
To: Tech On Site
Duration in Previous: 18m
⏱️
▶
2 Labor Added Feb 17, 9:02 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 40m
⚠️ 8.4 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 27, 9:43 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 12h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 10:57 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 14m, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 2, 8:00 AM
Invoice Number: SM-255180

Bottlenecks

Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Feb 17, 1:56 PM
Invoice #
SM-255180

Work Details (1)

Name Type Status Qty Amount Date
WL-03109589 Labor Open 1.5 $0.00 Feb 17, 9:02 PM

Details