Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352399 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Feb 17, 2026 → Feb 17, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 18)
✓ SLA Met (71d early)
Dispatch 0.0d
Coordinators 1.0d
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.0 days
Over SLA
Billing
3.0 days
Over SLA
Created: Feb 17, 2026 Due: Apr 30, 2026 Completed: Feb 18, 2026 (71 days early)
📅
1.0 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
6.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.0d / 0.5d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 17, 2:21 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ashley Luman
Technician: Raymond Ebanks
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
▶
2 Labor Added Feb 17, 10:40 PM
Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8h 21m, 0m
⚠️ 5.2 business days
📄
Status: Ready to Bill by Diane Patton Feb 24, 7:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 20h
⏳ 3.6 business days
📨
Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 23h
💰
Status: Invoiced by Yecenia Campos Feb 27, 6:26 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🚨 29.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-255231

Bottlenecks

Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Feb 17, 2:21 PM
Invoice #
SM-255231

Work Details (1)

Name Type Status Qty Amount Date
WL-03109735 Labor Open 0.75 $56.48 Feb 17, 10:40 PM

Details