Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352414 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 17, 2026 → May 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 27, 2026
✓ SLA Met
Active: 70 biz days
🕐 Clock stopped: Completed (May 27, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
70d
▶ Clock Running
Status: Assigned
Feb 17 → May 27, 2026
70 business days (counted)
Running total: 70 of ? biz days used
Created: Feb 17, 2026 Completed: May 27, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → May 27 Assigned ▶ Running 70 70
Dispatch 0.0d
Coordinators 70.5d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
70.5 days
Over SLA
Billing
0.3 days
Created: Feb 17, 2026 Due: May 27, 2026 Completed: May 27, 2026 (on time)
📅
70.5 days Total Age
⏱️
70.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
70.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 177 days old
🚨
Primary Delay 70.5 days stuck in "Assigned"
⏱️
Total Delay 70.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
70.5d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/17/2026 Cleaned and replaced stack and new filaments. 2/18/2026 Replaced filaments -Gain bad 5/20/2026 Replaced filaments again, recleaned, put on test fixture. 5/26/2026 Leak checked, final test OK. Tagged, bagged and boxed.
📄 Description
VS SERIES EXCHANGE SPECTUBE ASSY

Timeline

📋
▶
4 Work Order Created Feb 17, 2:53 PM
Work Order Created → Parts Added → Status: Assigned → Technician Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
🚨 71.0 business days
✔️
Status: Completed by Tami Dawe May 27, 3:34 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 98d 23h, 0m
📄
Status: Ready to Bill by Tami Dawe May 28, 11:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 30m
📨
Status: Invoice Pending by Hannah Shaw May 28, 12:56 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 51m
🧾
▶
2 Invoice Created May 28, 1:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 13m

Bottlenecks

Assigned
Duration: 70.5 business days (threshold: 4.0 business hours)
Exceeded by 70.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 17, 2:53 PM
Invoice #
SM-263100

Work Details (1)

Name Type Status Qty Amount Date
WL-03108822 Parts Open 1 $417.00 Feb 17, 2:54 PM

Details