Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352417 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Feb 17, 2026 → Feb 23, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 21)
✓ SLA Met (68d early)
Dispatch 0.0d
Coordinators 3.5d
Field Work 1.0d
Billing 2.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.5 days
Over SLA
Field Work
1.0 days
Billing
2.1 days
Over SLA
Created: Feb 17, 2026 Due: Apr 30, 2026 Completed: Feb 23, 2026 (66 days early)
📅
4.5 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
6.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 6.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.5d / 0.5d SLA
Completed
1.0d / 1.0d SLA
Closed
4.7d / 1.0d SLA
WO Correction Needed
0.3d
Ready to Bill
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 17, 3:02 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ashley Luman
Technician: a0h5A00000GbgwJQAR, Raymond Ebanks
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 4.0 business days
⏱️
5x Labor Added Feb 20, 8:41 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.75, 1, 56
✔️
Status: Completed by Raymond Ebanks Feb 20, 8:48 PM
From: Assigned
To: Completed
Duration in Previous: 3d 5h
⏳ 0.8 business days
🏁
Status: Closed by Raymond Ebanks Feb 23, 2:53 AM
From: Completed
To: Closed
Duration in Previous: 2d 6h
✏️
Status: WO Correction Needed by Rhonnie Reeves Feb 23, 8:21 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 5h 27m
🏁
Status: Closed by Raymond Ebanks Feb 23, 10:48 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 2h 27m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 26, 12:43 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 5h
💰
Status: Invoiced by Yecenia Campos Feb 27, 6:26 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🚨 29.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-255231

Bottlenecks

Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Feb 17, 3:02 PM
Invoice #
SM-255231

Work Details (5)

Name Type Status Qty Amount Date
WL-03114718 Labor Open 0.75 $56.48 Feb 20, 8:41 PM
WL-03114719 Labor Open 1 $0.00 Feb 20, 8:41 PM
WL-03114720 Travel Open 56 $0.00 Feb 20, 8:41 PM
WL-03114721 Expenses Open 1 $0.00 Feb 20, 8:41 PM
WL-03114722 Expenses Open 1 $0.00 Feb 20, 8:41 PM

Details