Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352434 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 OHIO STATE UNIVERSITY HOSPITAL EAST — 181 TAYLOR AVE, COLUMBUS OH, 43203

Feb 17, 2026 → Present

⛔ Blocked
PC Per client agreement
Target: Feb 28, 2026
⚠ 75d overdue
Dispatch 1.4d
⚠ Overdue
Dispatch
1.4 days
Over SLA
Created: Feb 17, 2026 Due: Feb 28, 2026 (76 days overdue)
📅
63.4 days Total Age
⏱️
1.4d in Entered Longest Stage
🔄
1 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
On Hold • 86 days old
🚨
Primary Delay 1.4 days stuck in "Entered"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 SRobinson- Created follow up WO as requested. (Old WO-01282860) -Follow up notes - Return visit is needed to replace batteries once GE fills the backorder.


-Previous notes -

02/12/2026 RFosbury dispatch to Paul M for walk in software updats on Feb 16th

01/28/2026 DMalloy - Researched and found that the last GE FMI at this location was locked in with Matt Weaver. Emailed him a list of the devices to be confirmed. Advised FSE Paul will be in the area on next week. 

matt.weaver@osumc.edu


10/14/2025 mklose, marked all confirmed per email 10/08/2025, .. 09/26/2025 Mklose, per email from 09/09/2025 Brittani, Penix confirmed Devices, brittani.penix@nationwidechildrens.org ,... 09/09/2025 MHamersley - called 614-355-1754, call went to Brittani's VM/LM; recd new POC info from GE: Brittani Penix, Medical Equipment Fleet Manager; sent email: brittani.penix@nationwidechildrens.org ... 08/28/2025 ABelyea - per Tabitha, ok to start calling on Nationwide now ... 07/17/2025 ABelyea - Per Tabitha Wright, placing FMI 32097 for this site On Hold until further notice

⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Feb 17, 4:00 PM
Work Order: WO-01352434
Type: FCO
Priority: PC
⏳ 2.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 5:37 PM
From: Entered
To: On Hold
Duration in Previous: 1d 1h

Bottlenecks

Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 17, 4:00 PM
Invoice #
N/A

Details