Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352434 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 OHIO STATE UNIVERSITY HOSPITAL EAST — 181 TAYLOR AVE, COLUMBUS OH, 43203

Feb 17, 2026 → Jul 1, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Feb 28, 2026

✗ SLA Missed (86 biz days late)

Active: 94 biz days

🕐 Clock stopped: Canceled (Jul 1, 2026)

▶ Clock Running

Status: Created

Feb 17 → Feb 18, 2026

1 business day (counted)

Running total: 1 of ? biz days used

93d

▶ Clock Running

Status: On Hold

Feb 18 → Jul 1, 2026

93 business days (counted)

Running total: 94 of ? biz days used

Created: Feb 17, 2026 Canceled: Jul 1, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 17 → Feb 18	Created	▶ Running	1	1
Feb 18 → Jul 1	On Hold	▶ Running	93	94

Dispatch 1.4d

Holding 93.2d (excluded)

✗ SLA Missed

Dispatch
1.4 days
Over SLA

Holding (excluded from total)
93.2 days

Created: Feb 17, 2026 Due: Feb 28, 2026 Completed: Jul 1, 2026 (122 days late)

📅

94.4 days Total Age

⏱️

93.2d in On Hold Longest Stage

🔄

2 transitions Status Changes

⚠️

0.9d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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On Track

Canceled • 177 days old

🚨

Primary Delay 93.2 days stuck in "On Hold"

⏱️

Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

1.4d / 0.5d SLA

On Hold

93.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 SRobinson- Created follow up WO as requested. (Old WO-01282860) -Follow up notes - Return visit is needed to replace batteries once GE fills the backorder.

-Previous notes - 
﻿02/12/2026 RFosbury dispatch to Paul M for walk in software updats on Feb 16th
01/28/2026 DMalloy - Researched and found that the last GE FMI at this location was locked in with Matt Weaver. Emailed him a list of the devices to be confirmed. Advised FSE Paul will be in the area on next week. 
matt.weaver@osumc.edu

10/14/2025 mklose, marked all confirmed per email 10/08/2025, .. 09/26/2025 Mklose, per email from 09/09/2025 Brittani, Penix confirmed Devices, brittani.penix@nationwidechildrens.org ,... 09/09/2025 MHamersley - called 614-355-1754, call went to Brittani's VM/LM; recd new POC info from GE: Brittani Penix, Medical Equipment Fleet Manager; sent email: brittani.penix@nationwidechildrens.org ... 08/28/2025 ABelyea - per Tabitha, ok to start calling on Nationwide now ... 07/17/2025 ABelyea - Per Tabitha Wright, placing FMI 32097 for this site On Hold until further notice

⚠️ Problem Description

                        FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.                    

📄 Description

                        GE Healthcare - Venue Go Ultrasound                    

📞 Call Description

                        FMI 78101                    

Timeline

📋

Work Order Created Feb 17, 4:00 PM

Work Order: WO-01352434

Type: FCO

Priority: PC

⏳ 2.0 business days

⏸️

Status: On Hold by Mandy Newman Feb 18, 5:37 PM

From: Entered

To: On Hold

Duration in Previous: 1d 1h

🚨 93.7 business days

🚫

Status: Canceled by Mandy Newman Jul 1, 8:25 AM

From: On Hold

To: Canceled

Duration in Previous: 132d 13h

Bottlenecks

Entered

Duration: 1.4 business days (threshold: 4.0 business hours)

Exceeded by 7.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Canceled

Priority

PC

Type

FCO

Branch

N/A

Technician

Unassigned

Scheduled

N/A

Created

Feb 17, 4:00 PM

Invoice #

N/A