Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352441 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 AdventHealth Celebration — 400 Celebration Pl, Kissimmee FL, 34747

Feb 17, 2026 → Feb 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (8 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 17, 2026 Completed: Feb 17, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 17 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 3.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
3.4 days
Over SLA
Created: Feb 17, 2026 Due: Dec 31, 2026 Completed: Feb 17, 2026 (317 days early)
📅
0.0 days Total Age
⏱️
2.3d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
1.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 2.3 days stuck in "Closed"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Tolls

Timeline

📋
▶
4 Work Order Created Feb 17, 4:17 PM
Work Order Created → Status: Scheduled → Technician Assigned → Status: Completed
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Tikisha Nock
✔️
Status: Completed by Wayne Rush
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
💵
Expenses Added Feb 17, 4:56 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.9 business days
📄
Status: Ready to Bill by Wayne Rush Feb 19, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 23h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 10:13 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 16m
⏳ 2.0 business days
💰
Status: Invoiced by Timothy Amburgey Feb 23, 3:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h
🧾
Invoice Created Feb 23, 5:15 PM
Invoice Number: SM-254570

Bottlenecks

Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Tikisha Nock
Scheduled
Feb 8, 4:15 PM
Created
Feb 17, 4:17 PM
Invoice #
SM-254570

Work Details (1)

Name Type Status Qty Amount Date
WL-03109059 Expenses Open 1 $31.70 Feb 17, 4:56 PM

Details