Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352448 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Feb 17, 2026 → Mar 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (177 biz days late)
Active: 21 biz days
🕐 Clock stopped: Canceled (Mar 18, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Feb 17 → Feb 26, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Feb 17, 2026 Canceled: Mar 18, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 26 Assigned ▶ Running 7 7
Feb 26 → Feb 26 Entered ▶ Running 0 7
Dispatch 0.0d
Coordinators 7.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.3 days
Over SLA
Created: Feb 17, 2026 Due: Jun 30, 2025 Completed: Mar 18, 2026 (260 days late)
📅
21.3 days Total Age
⏱️
7.3d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
6.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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At Risk - Monitor Closely
Canceled • 177 days old
🚨
Primary Delay 7.3 days stuck in "Assigned"
⏱️
Total Delay 6.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
7.3d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/26/2026 ALuman - cancel WO, not needed. new cart that does not require upgrade. FSE requested in error
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 17, 4:28 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Rebecca Arnold
Technician: Konstantin Barskiy
👷
Status: Assigned by Rebecca Arnold
From: Entered
To: Assigned
Duration in Previous: 1m
⚠️ 7.9 business days
🆕
▶
2 Status: Entered Feb 26, 7:57 AM
Status: Entered → Status: Canceled
🚫
Status: Canceled by Ashley Luman
From: Entered
To: Canceled
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 7.3 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 17, 4:28 PM
Invoice #
N/A

Details