Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352448 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Feb 17, 2026 → Mar 18, 2026

✅ Completed

PC Per client agreement

Target: Jun 30, 2025

🕐 Clock stopped: Canceled (Mar 18)

✗ SLA Missed (260d late)

Dispatch 0.0d

Coordinators 7.3d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
7.3 days
Over SLA

Created: Feb 17, 2026 Due: Jun 30, 2025 Completed: Mar 18, 2026 (260 days late)

📅

21.3 days Total Age

⏱️

7.3d in Assigned Longest Stage

🔄

3 transitions Status Changes

⚠️

6.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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At Risk - Monitor Closely

Canceled • 86 days old

🚨

Primary Delay 7.3 days stuck in "Assigned"

⏱️

Total Delay 6.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Assigned

7.3d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        02/26/2026 ALuman - cancel WO, not needed. new cart that does not require upgrade. FSE requested in error                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

Timeline

📋

▶

3 Work Order Created Feb 17, 4:28 PM

Work Order Created → Technician Assigned → Status: Assigned

👷

Technician Assigned by Rebecca Arnold

Technician: Konstantin Barskiy

👷

Status: Assigned by Rebecca Arnold

From: Entered

To: Assigned

Duration in Previous: 1m

⚠️ 7.9 business days

🆕

▶

2 Status: Entered Feb 26, 7:57 AM

Status: Entered → Status: Canceled

🚫

Status: Canceled by Ashley Luman

From: Entered

To: Canceled

Duration in Previous: 1m

Bottlenecks

Assigned

Duration: 7.3 business days (threshold: 4.0 business hours)

Exceeded by 6.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Canceled

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Unassigned

Scheduled

N/A

Created

Feb 17, 4:28 PM

Invoice #

N/A