Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352466 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Valley Presbyterian Hospital — 15107 Vanowen St, Van Nuys CA, 91405

Feb 17, 2026 → Mar 1, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Mar 1)
✗ SLA Missed (2d late)
Dispatch 0.0d
Coordinators 8.2d
Billing 3.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.2 days
Over SLA
Billing
3.2 days
Over SLA
Created: Feb 18, 2026 Due: Dec 31, 2026 Completed: Mar 1, 2026 (305 days early)
📅
8.0 days Total Age
⏱️
8.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
9.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 24, 2026
Visit 2 Feb 25, 2026
Visit 3 Feb 26, 2026
Visit 4 Feb 27, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 8.0 days stuck in "Scheduled"
⏱️
Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
8.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/17/2026 1422 from Kelly chg for LA; 1901 LM w/LA; 2027 LA ack cnfm

Timeline

📋
▶
2 Work Order Created Feb 17, 7:01 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 17, 8:30 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 27m
⚠️ 8.4 business days
⏱️
▶
2 4x Labor Added Feb 28, 7:00 PM
4x Labor Added → 3x Travel Added
🚗
3x Travel Added
Type: Travel
Status: Open
Qty: 72, 36
💵
11x Expenses Added Feb 28, 7:09 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Lilah Azizadah Mar 1, 2:06 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 5h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 14h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 11:48 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 22m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 9, 5:17 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255875

Bottlenecks

Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Lilah Azizadah
Scheduled
Feb 24, 8:00 AM
Created
Feb 17, 7:01 PM
Invoice #
SM-255875

Work Details (18)

Name Type Status Qty Amount Date
WL-03124712 Labor Open 8 $1,450.00 Feb 28, 7:00 PM
WL-03124713 Labor Open 8 $1,450.00 Feb 28, 7:00 PM
WL-03124714 Labor Open 8 $1,450.00 Feb 28, 7:00 PM
WL-03124715 Labor Open 4 $1,450.00 Feb 28, 7:00 PM
WL-03124716 Travel Open 72 $51.84 Feb 28, 7:04 PM
WL-03124717 Travel Open 36 $25.92 Feb 28, 7:04 PM
WL-03124718 Travel Open 36 $25.92 Feb 28, 7:04 PM
WL-03124719 Expenses Open 1 $68.00 Feb 28, 7:09 PM
WL-03124720 Expenses Open 1 $68.00 Feb 28, 7:09 PM
WL-03124721 Expenses Open 1 $68.00 Feb 28, 7:09 PM
WL-03124722 Expenses Open 1 $236.62 Feb 28, 7:09 PM
WL-03124723 Expenses Open 1 $236.62 Feb 28, 7:09 PM
WL-03124724 Expenses Open 1 $55.00 Feb 28, 7:09 PM
WL-03124725 Expenses Open 1 $55.00 Feb 28, 7:09 PM
WL-03124726 Expenses Open 1 $10.00 Feb 28, 7:09 PM
WL-03124727 Expenses Open 1 $10.00 Feb 28, 7:09 PM
WL-03124728 Expenses Open 1 $8.00 Feb 28, 7:09 PM
WL-03124729 Expenses Open 1 $10.00 Feb 28, 7:09 PM

Details