Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (69 biz days late)
🕐 Clock stopped: Canceled (Jun 7, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Feb 18 → Apr 6, 2026
33 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 6 → Apr 8, 2026
2 business days (counted)
Running total: 35 of ? biz days used
27d
▶ Clock Running
Status: Scheduled
Apr 8 → May 15, 2026
27 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 15 → May 15, 2026
0 business days (counted)
Running total: 62 of ? biz days used
14d
▶ Clock Running
Status: Billing Review
May 15 → Jun 7, 2026
14 business days (counted)
Running total: 76 of ? biz days used
Created: Feb 18, 2026
Canceled: Jun 7, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 18 → Feb 18 |
Created |
▶ Running
|
0 |
0 |
| Feb 18 → Apr 6 |
Scheduled |
▶ Running
|
33 |
33 |
| Apr 6 → Apr 8 |
Ready for Scheduling |
▶ Running
|
2 |
35 |
| Apr 8 → May 15 |
Scheduled |
▶ Running
|
27 |
62 |
| May 15 → May 15 |
Ready for Scheduling |
▶ Running
|
0 |
62 |
| May 15 → Jun 7 |
Billing Review |
▶ Running
|
14 |
76 |
Coordinators
64.8 days
Over SLA
Billing
15.0 days
Over SLA
Created: Feb 18, 2026
Due: Dec 31, 2026
Completed: Jun 7, 2026 (207 days early)
⏱️
34.0d in Scheduled
Longest Stage
🔄
7 transitions
Status Changes
⚠️
77.8d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
34.0 days stuck in "Scheduled"
⏱️
Total Delay
77.8 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
3.0d
/ 1.0d SLA
Scheduled
61.8d
/ 2.0d SLA
Billing Review
15.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
2/15/2026 LM w/Lenora re compliance; LM w/Central; 1843 SC avail; LM w/Lenora re cnfm; 1426 Lenora cnfm; 1739 ack cnfm; LM w/SC; 2009 SC ack cnfm; 4/5/26 1631 Doubles added for M-T; LM w/SC; 4/6/26 1055 SC okay with chg; LM w/Lenora re cnfm; 1107 Lenora cnfm; ack cnfm; LM w/SC; 4/8/2026 1317 CM 2nd msg w/SC; 1320 SC ack cnfm; 5/15/2026 1116 assign cxl ; 1134 ack cxl; LM w/SC; 1148 SC ack cxl
Timeline
📋
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
0m
👷
Technician:
a0h8Y00000JjFnFQAV, Sean Critzman
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
47d 13h
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
2d 2h
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
36d 22h
💵
From:
Ready for Scheduling
To:
Billing Review
Duration in Previous:
15m
🏁
From:
Billing Review
To:
Closed
Duration in Previous:
22d 22h
🚫
From:
Closed
To:
Canceled
Duration in Previous:
8d 4h
Bottlenecks
Scheduled
Duration: 34.0 business days (threshold: 2.0 business days)
Exceeded by 32.0 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 27.8 business days (threshold: 2.0 business days)
Exceeded by 25.8 business days
Billing Review
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days