Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352484 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Margaret Mary — 321 Mitchell Ave, Batesville IN, 47006

Feb 17, 2026 → Present

🔴 Behind
PSM Last business day of February 2026
Target: Feb 27, 2026
⚠ 77d overdue
Coordinators 37.0d
⚠ Overdue
Coordinators
37.0 days
Over SLA
Created: Feb 18, 2026 Due: Dec 31, 2026 (230 days left)
📅
63.0 days Total Age
⏱️
34.0d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
34.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Scheduled • 86 days old
🚨
Primary Delay 34.0 days stuck in "Scheduled"
⏱️
Total Delay 34.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
34.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/15/2026 LM w/Lenora re compliance; LM w/Central; 1843 SC avail; LM w/Lenora re cnfm; 1426 Lenora cnfm; 1739 ack cnfm; LM w/SC; 2009 SC ack cnfm; 4/5/26 1631 Doubles added for M-T; LM w/SC; 4/6/26 1055 SC okay with chg; LM w/Lenora re cnfm; 1107 Lenora cnfm; ack cnfm; LM w/SC; 4/8/2026 1317 CM 2nd msg w/SC; 1320 SC ack cnfm

Timeline

📋
▶
3 Work Order Created Feb 17, 8:21 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Caitlin Mcgee
Technician: Sean Critzman
🚨 34.4 business days
📅
Status: Ready for Scheduling by Wayne Rush Apr 6, 11:00 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 47d 13h
⏳ 3.0 business days
👷
▶
2 Technician Assigned Apr 8, 1:35 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 2h

Bottlenecks

Scheduled
Duration: 34.0 business days (threshold: 2.0 business days)
Exceeded by 32.0 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Sean Critzman
Scheduled
Jun 7, 8:00 AM
Created
Feb 17, 8:21 PM
Invoice #
N/A

Details