Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352485 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Legacy Mount Hood Medical Center — 24800 SE Stark St., Gresham OR, 97030

Feb 17, 2026 → Feb 17, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Feb 19)
✓ SLA Met (7d early)
Coordinators 2.0d
Billing 2.8d
✓ SLA Met
Coordinators
2.0 days
Billing
2.8 days
Over SLA
Created: Feb 18, 2026 Due: Dec 31, 2026 Completed: Feb 17, 2026 (317 days early)
📅
0.0 days Total Age
⏱️
5.3d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 5.3 days stuck in "Closed"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
2.0d / 2.0d SLA
Closed
5.3d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Credentialing

Timeline

📋
Work Order Created Feb 17, 8:27 PM
Work Order: WO-01352485
Type: CSOL Services
Priority: PSM
⏳ 2.4 business days
💵
▶
2 Expenses Added Feb 19, 4:58 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Mignon Fritts
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 20h, 0m
⚠️ 5.9 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 19h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 20m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:09 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254995

Bottlenecks

Closed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Mignon Fritts
Scheduled
Feb 17, 4:00 PM
Created
Feb 17, 8:27 PM
Invoice #
SM-254995

Work Details (1)

Name Type Status Qty Amount Date
WL-03112531 Expenses Open 1 $283.50 Feb 19, 4:58 PM

Details