Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352505 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 STATE OF NEW JERSEY — 380 Scotch Rd, Ewing NJ, 08628

Feb 18, 2026 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (5 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 21, 2026
2 business days (counted)
Running total: 2 of ? biz days used
Created: Feb 18, 2026 Completed: Feb 21, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Feb 21 Scheduled ▶ Running 2 2
Dispatch 0.0d
Coordinators 3.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 18, 2026 Due: Feb 28, 2026 Completed: Feb 21, 2026 (7 days early)
📅
3.0 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 18, 2026
Visit 2 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/18/2026 SRobinson- Dispatching WO to Shady for this week as requested.

🔧 Work Performed
Annual PM 2026
🔍 Technician Findings
Annual PM
⚠️ Problem Description
Annual PM 2026
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
▶
4 Work Order Created Feb 18, 8:53 AM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Shelby Robinson
Technician: Shady Messak
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-02-18T13:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Entered
To: Scheduled
Duration in Previous: 1m
⏱️
5x Labor Added Feb 18, 7:49 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 7, 68
⏳ 2.5 business days
⏱️
5x Labor Added Feb 20, 2:41 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 7, 68
✔️
▶
2 Status: Completed Feb 20, 7:10 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Shady Messak
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.6 business days
⏱️
▶
2 Labor Added Feb 25, 10:23 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 15h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Shady Messak
Scheduled
Feb 18, 8:00 AM
Created
Feb 18, 8:53 AM
Invoice #
N/A

Work Details (11)

Name Type Status Qty Amount Date
WL-03111185 Labor Open 1.5 $0.00 Feb 18, 7:49 PM
WL-03111186 Labor Open 7 $450.00 Feb 18, 7:49 PM
WL-03111187 Labor Open 1.5 $465.00 Feb 18, 7:49 PM
WL-03111188 Travel Open 68 $0.00 Feb 18, 7:49 PM
WL-03111189 Travel Open 68 $0.00 Feb 18, 7:49 PM
WL-03114150 Labor Open 1.5 $0.00 Feb 20, 2:41 PM
WL-03114151 Labor Open 7 $450.00 Feb 20, 2:41 PM
WL-03114152 Labor Open 1.5 $465.00 Feb 20, 2:41 PM
WL-03114153 Travel Open 68 $0.00 Feb 20, 2:41 PM
WL-03114154 Travel Open 68 $0.00 Feb 20, 2:41 PM
WL-03119202 Labor Open 0.016666666666667 $228.00 Feb 25, 10:23 AM

Details