Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352506 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Children's Specialized Hospital Inpatient Hospital – New Brunswick Somerset Stre — 200 Somerset St, New Brunswick NJ, 08901

Feb 18, 2026 → Apr 20, 2026

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Tech Off Site (Apr 20)
⏸ 12d excluded (parts wait + holding)
✓ SLA Met (255d early)
Dispatch 1.9d
Holding 9.0d (excluded)
Coordinators 36.0d
Field Work 0.2d
✓ SLA Met
Dispatch
1.9 days
Over SLA
Holding (excluded from total)
9.0 days
Coordinators
36.0 days
Over SLA
Field Work
0.2 days
Created: Feb 18, 2026 Due: Dec 31, 2026 Completed: Apr 20, 2026 (255 days early)
📅
44.0 days Total Age
⏱️
20.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
36.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 85 days old
🚨
Primary Delay 20.0 days stuck in "Scheduled"
⏱️
Total Delay 36.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.9d / 0.5d SLA
Ready for Scheduling
16.0d / 1.0d SLA
Scheduled
20.0d / 2.0d SLA
Ready for Release
9.0d
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/27/2026 SRobinson- Created follow up WO as requested. (WO-01370678)

04/14/2026 RArnold -Parts on WO. Asked Deon to work with Israel on returning parts

03/11/2026 RArnold - Dispatching to Israel for parts

02/18/2026 RArnold - Will dispatch when FSE goes back on site.

02/18/2026 SRobinson- Created follow up WO as requested. (Old Wo-01350432) -Follow up notes - Needs continuation for remaining devices onsite. Please create follow EWO for WO-14493688.

02/17/2026 MNewman - reopened follow-up request. EWO for this PWO has not been created in ESMX.


-Previous notes -

02/09/2026 RArnold - Will dispatch when FSE goes back onsite.

02/06/2026 EMartin follow up to WO-01244788

-follow up notes-

"Needs continuation for remaining devices onsite."

Previous notes -

02/03/2026 RArnold - Dispatching to Israel for 02/05

01/16/2026 RArnold - Inbound call from Franko. He said I need to call Derrick Brown. 848-247-0335 derrick.brown@rwjbh.org


01/16/2026 RArnold - Called 973-883-5573 for Frank. Left a message to schdule Israel for next week. Sending email. 


12/30/2025 RArnold - This WO is now for SN#s below.

H29681452D6EB - Retired

H296812271A97 - New Brunswick

H296812412B71 - Retired

H296800519BAA - Toms River

H296812919B09 - New Brunswick

H2968145879B1 - New Brunswick

H29680183521C - New Brunswick

H29681436C41F - New Brunswick


12/05/2025 RArnold -Working with the Field Supervisors for a Resource

10/28/2025 RArnold -Working with the Field Supervisors for a Resource


10/13/2025 RArnold -Working with the Field Supervisors for a Resource


09/23/2025 RArnold -Working with the Field Supervisors for a Resource


04/24/2025 RArnold - Per Franko, he only has 4 devices at his location, the rest are either retired or at other locations.

Franko's devices

H296799729500

H296813000744

H296813313CA5

H353277457778


Retired Ventilators:

H29681452D6EB

H296812412B71


Not in our Biomed Inventory:

H29680076DCA5


Located in Childrens Specialized Hospital New Brunswick

H296812271A97

H296812919B09

H2968145879B1

H29680183521C

H29681436C41F


Located in Childrens Specialized Hospital Toms River

H296800519BAA



04/18/2025 RArnold - Inbound call from Frank. HE will be POC. Address confirmed. NO credentialing he will respond to the email once he has confirmed the devices. Asked that I update his phone number. 9083412069


04/18/2025 RArnold - Called 973-883-5573 for Frank Otero. Left a message. Sending email.

franko.otero@rwjbh.org

🔧 Work Performed
WO documentation.
🔍 Technician Findings
WO documentation.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 18, 9:08 AM
Work Order: WO-01352506
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Rebecca Arnold Feb 18, 11:10 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 1m
🚨 16.0 business days
👷
▶
3 Technician Assigned Mar 11, 8:54 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-21T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 20d 20h
⚠️ 8.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Mar 20, 3:15 PM
Scheduled For: 2026-04-04T12:00:00.000+0000
🚨 13.0 business days
🆕
Status: Entered by Deon Malloy Apr 7, 2:55 PM
From: Scheduled
To: Entered
Duration in Previous: 27d 6h
✅
Status: Ready for Release by Deon Malloy Apr 8, 9:34 AM
From: Entered
To: Ready for Release
Duration in Previous: 18h 39m
⚠️ 9.0 business days
👷
▶
4 Technician Assigned Apr 20, 12:18 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-04-20T04:00:00.000+0000, 2026-04-20T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 12d 2h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-04-20T12:00:00.000+0000
🔧
Status: Tech On Site by Israel Martell Apr 20, 12:35 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 17m
⏱️
▶
2 Labor Added Apr 20, 1:38 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Israel Martell
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 1h 3m, 0m
🏁
Status: Closed by Israel Martell Apr 20, 2:23 PM
From: Completed
To: Closed
Duration in Previous: 43m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 23, 11:15 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 20h, 0m
⏳ 3.0 business days
🧾
Invoice Created Apr 27, 4:07 PM
Invoice Number: SM-259918

Bottlenecks

Ready for Scheduling
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Apr 20, 8:00 AM
Created
Feb 18, 9:08 AM
Invoice #
SM-259918

Work Details (1)

Name Type Status Qty Amount Date
WL-03192904 Labor Open 0.5 $0.00 Apr 20, 1:38 PM

Details