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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352510 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ASCENSION ST VINCENT ANDERSON — 2015 JACKSON ST, ANDERSON IN, 46016

Feb 18, 2026 → Jul 1, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Feb 28, 2026

✗ SLA Missed (86 biz days late)

Active: 93 biz days

🕐 Clock stopped: Canceled (Jul 1, 2026)

▶ Clock Running

Status: Created

Feb 18 → Feb 18, 2026

0 business days (counted)

Running total: 0 of ? biz days used

93d

▶ Clock Running

Status: On Hold

Feb 18 → Jul 1, 2026

93 business days (counted)

Running total: 93 of ? biz days used

Created: Feb 18, 2026 Canceled: Jul 1, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 18 → Feb 18	Created	▶ Running	0	0
Feb 18 → Jul 1	On Hold	▶ Running	93	93

Dispatch 1.0d

Holding 93.2d (excluded)

✗ SLA Missed

Dispatch
1.0 days
Over SLA

Holding (excluded from total)
93.2 days

Created: Feb 18, 2026 Due: Feb 28, 2026 Completed: Jul 1, 2026 (122 days late)

📅

94.0 days Total Age

⏱️

93.2d in On Hold Longest Stage

🔄

2 transitions Status Changes

⚠️

0.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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On Track

Canceled • 176 days old

🚨

Primary Delay 93.2 days stuck in "On Hold"

⏱️

Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

1.0d / 0.5d SLA

On Hold

93.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/18/2026 SRobinson- Created follow up Wo as requested. (Old Wo-01282964) -Follow up notes - Still needs the new batteries

-Previous notes - 
﻿02/17/2026 DMalloy - FSE Jackson reached out to the BioMed for this location for the availabitiy of the 2 devices.  

02/04/2026 MHamersley - called 765-649-2511, xfer to Bio Med, Destiny, Trimedx, took information to have Bio Med return call

12/12/2025 MHamersley - called 765-649-2511, Trimedx took msg and will have someone return call

10/21/2025 MKlose called 765-649-2511. Cristina, Trimedx confirm device, tracking@trimedx.com. Confirm Device, sent email.

09/19/2025 MHamersley - called 765-649-2511, James, Trimedx, took msg to get call back

WO-01282964 - Venue Go Ultrasound VGD003568
WO-01282315 - Venue Fit Ultrasound VFD001101

⚠️ Problem Description

                        FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.                    

📄 Description

                        GE Healthcare - Venue Go Ultrasound                    

📞 Call Description

                        FMI 78101                    

Timeline

📋

Work Order Created Feb 18, 9:16 AM

Work Order: WO-01352510

Type: FCO

Priority: PC

⏸️

Status: On Hold by Mandy Newman Feb 18, 5:37 PM

From: Entered

To: On Hold

Duration in Previous: 8h 21m

🚨 93.7 business days

🚫

Status: Canceled by Mandy Newman Jul 1, 8:25 AM

From: On Hold

To: Canceled

Duration in Previous: 132d 13h

Bottlenecks

Entered

Duration: 1.0 business days (threshold: 4.0 business hours)

Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Canceled

Priority

PC

Type

FCO

Branch

N/A

Technician

Unassigned

Scheduled

N/A

Created

Feb 18, 9:16 AM

Invoice #

N/A