📍 ASCENSION ST VINCENT ANDERSON — 2015 JACKSON ST, ANDERSON IN, 46016
Feb 18, 2026 → Jul 1, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 28, 2026
✗ SLA Missed (66 biz days late)
Active: 93 biz days
🕐 Clock stopped: Canceled (Jul 1, 2026)
14d
▶ Clock Running
Status: Created
Feb 18 → Mar 10, 2026
14 business days (counted)
Running total: 14 of ? biz days used
79d
▶ Clock Running
Status: On Hold
Mar 10 → Jul 1, 2026
79 business days (counted)
Running total: 93 of ? biz days used
Created: Feb 18, 2026Canceled: Jul 1, 2026
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 18 → Mar 10
Created
▶ Running
14
14
Mar 10 → Jul 1
On Hold
▶ Running
79
93
Dispatch15.0d
Holding80.0d (excluded)
✗ SLA Missed
Dispatch
15.0 days
Over SLA
Holding(excluded from total)
80.0 days
Created: Feb 18, 2026
Due: Mar 28, 2026
Completed: Jul 1, 2026 (94 days late)
📅
94.0 daysTotal Age
⏱️
80.0d in On HoldLongest Stage
🔄
2 transitionsStatus Changes
⚠️
14.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Behind Schedule - Needs Attention
Canceled • 176 days old
🚨
Primary Delay80.0 days stuck in "On Hold"
⏱️
Total Delay14.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
15.0d / 0.5d SLA
On Hold
80.0d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/18/2026 SRobinson- Created follow up WO as requested. (Old WO-01282315) -Follow up notes - Still needs the new batteries
-Previous notes -
02/17/2026 DMalloy - FSE Jackson reached out to the BioMed for this location for the availabitiy of the 2 devices.
02/04/2026 MHamersley - called 765-649-2511, xfer to Bio Med, Destiny, Trimedx, took information to have Bio Med return call
12/12/2025 MHamersley - called 765-649-2511, Trimedx took msg and will have someone return call
10/21/2025 MKlose called 765-649-2511. Cristina, Trimedx, will have tech reach out. tracking@trimedx.com. Confirm Device, sent email.
09/19/2025 MHamersley - called 765-649-2511, James, Trimedx, took msg to get call back
WO-01282964 - Venue Go Ultrasound VGD003568
WO-01282315 - Venue Fit Ultrasound VFD001101
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
Timeline
📋
Work Order Created Feb 18, 9:20 AM
Work Order:WO-01352514
Type:FCO
Priority:PC
🚨15.0 business days
⏸️
Status: On Hold by Mandy NewmanMar 10, 9:28 AM
From:Entered
To:On Hold
Duration in Previous:19d 23h
🚨80.0 business days
🚫
Status: Canceled by Mandy NewmanJul 1, 8:25 AM
From:On Hold
To:Canceled
Duration in Previous:112d 22h
Bottlenecks
Entered
Duration: 15.0 business days (threshold: 4.0 business hours)