Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352523 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Margaret Mary Health — 321 Mitchell Ave, Batesville IN, 47006

Feb 18, 2026 → Jun 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (69 biz days late)
Active: 77 biz days
🕐 Clock stopped: Canceled (Jun 8, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
62d
▶ Clock Running
Status: Scheduled
Feb 18 → May 15, 2026
62 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 15 → May 15, 2026
0 business days (counted)
Running total: 62 of ? biz days used
15d
▶ Clock Running
Status: Billing Review
May 15 → Jun 8, 2026
15 business days (counted)
Running total: 77 of ? biz days used
Created: Feb 18, 2026 Canceled: Jun 8, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Feb 18 Scheduled ▶ Running 0 0
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0
Feb 18 → May 15 Scheduled ▶ Running 62 62
May 15 → May 15 Ready for Scheduling ▶ Running 0 62
May 15 → Jun 8 Billing Review ▶ Running 15 77
Coordinators 63.5d
Billing 15.7d
✗ SLA Missed
Coordinators
63.5 days
Over SLA
Billing
15.7 days
Over SLA
Created: Feb 18, 2026 Due: Dec 31, 2026 Completed: Jun 8, 2026 (206 days early)
📅
78.0 days Total Age
⏱️
63.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
74.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 176 days old
🚨
Primary Delay 63.0 days stuck in "Scheduled"
⏱️
Total Delay 74.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.5d / 1.0d SLA
Scheduled
63.0d / 2.0d SLA
Billing Review
15.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/15/2026 LM w/Lenora re compliance; LM w/Central; 1843 JeB avail; LM w/Lenora re cnfm; 2/17/2026 1426 Lenora says 1500-2300 avail Sa-Su, could add days M-T; 1750 JeB wants just Sa-Su; 1948 LM w/Lenora re cnfm; 2/18/26 0847 Lenora cnfm; ack cnfm, LM w/JB; 1023 JB ack cnfm; 5/15/2026 1116 assign cxl ; 1134 ack cxl; LM w/JeB; 1407 JeB ack cxl

Timeline

📋
▶
2 Work Order Created Feb 18, 9:27 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 18, 10:24 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 56m
🚨 63.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee May 15, 11:35 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 86d 0h
💵
Status: Billing Review by Caitlin Mcgee May 15, 2:44 PM
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 3h 8m
🚨 16.0 business days
🚫
Status: Canceled by Caitlin Mcgee Jun 8, 6:41 PM
From: Billing Review
To: Canceled
Duration in Previous: 24d 3h

Bottlenecks

Scheduled
Duration: 63.0 business days (threshold: 2.0 business days)
Exceeded by 61.0 business days
Billing Review
Duration: 15.7 business days (threshold: 2.0 business days)
Exceeded by 13.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jerry Brewer
Scheduled
N/A
Created
Feb 18, 9:27 AM
Invoice #
N/A

Details