Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352525 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY MEDICAL CENTER — 602 INDIANA AVE, LUBBOCK TX, 79415

Feb 18, 2026 → Present

⛔ Blocked
PC Per client agreement
Target: Feb 28, 2026
⚠ 75d overdue
Dispatch 1.0d
⚠ Overdue
Dispatch
1.0 days
Over SLA
Created: Feb 18, 2026 Due: Feb 28, 2026 (76 days overdue)
📅
63.0 days Total Age
⏱️
1.0d in Entered Longest Stage
🔄
1 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
On Hold • 85 days old
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/18/2026 SRobinson- Created follow up WO as requested. (Old Wo-01326198) -Follow up notes - NEEDS BATTERIES


-Previous notes -

02/13/2026 MHamersley - called 806-775-8200, xfer to Bio Med, call went to VM/LM

⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Feb 18, 9:28 AM
Work Order: WO-01352525
Type: FCO
Priority: PC
⏸️
Status: On Hold by Mandy Newman Feb 18, 5:37 PM
From: Entered
To: On Hold
Duration in Previous: 8h 8m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 18, 9:28 AM
Invoice #
N/A

Details