Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352525 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY MEDICAL CENTER — 602 INDIANA AVE, LUBBOCK TX, 79415

Feb 18, 2026 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
⚠ 117 biz days overdue
Active: 124 biz days
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
92d
▶ Clock Running
Status: On Hold
Feb 18 → Jun 30, 2026
92 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 30 → Jul 2, 2026
2 business days (counted)
Running total: 94 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jul 2 → Jul 2, 2026
0 business days (not counted)
30d
▶ Clock Running
Status: Scheduled
Jul 2 → Aug 14, 2026
30 business days (counted)
Running total: 124 of ? biz days used
Created: Feb 18, 2026 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Jun 30 On Hold ▶ Running 92 92
Jun 30 → Jul 2 Assigned ▶ Running 2 94
Jul 2 → Jul 2 Awaiting Parts ⏸ Paused 0 —
Jul 2 → Aug 14 Scheduled ▶ Running 30 124
Dispatch 1.0d
Material Management 0.8d
Holding 92.2d (excluded)
Coordinators 3.0d
⚠ Overdue
Dispatch
1.0 days
Over SLA
Material Management
0.8 days
Holding (excluded from total)
92.2 days
Coordinators
3.0 days
Over SLA
Created: Feb 18, 2026 Due: Feb 28, 2026 (167 days overdue)
📅
124.9 days Total Age
⏱️
92.2d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
3.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 176 days old
🚨
Primary Delay 92.2 days stuck in "On Hold"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
92.2d
Assigned
3.0d / 0.5d SLA
Awaiting Parts
0.8d / 3.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/02/2026 MKlose- Order Parts for Fady

02/18/2026 SRobinson- Created follow up WO as requested. (Old Wo-01326198) -Follow up notes - NEEDS BATTERIES


-Previous notes -

02/13/2026 MHamersley - called 806-775-8200, xfer to Bio Med, call went to VM/LM

⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Feb 18, 9:28 AM
Work Order: WO-01352525
Type: FCO
Priority: PC
⏸️
Status: On Hold by Mandy Newman Feb 18, 5:37 PM
From: Entered
To: On Hold
Duration in Previous: 8h 8m
🚨 92.8 business days
👷
▶
2 Technician Assigned Jun 30, 11:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: On Hold
To: Assigned
Duration in Previous: 131d 16h
⏳ 3.0 business days
📦
▶
2 Parts Requested Jul 2, 8:50 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Megan Klose
From: Assigned
To: Awaiting Parts
Duration in Previous: 1d 21h
🗓️
▶
2 Status: Scheduled Jul 2, 3:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-07-06T04:00:00.000+0000
🔩
2x Parts Added Jul 2, 3:45 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⚠️ 8.0 business days
📅
Dispatch Scheduled by Fady Messak Jul 14, 12:35 PM
Scheduled For: 2026-07-31T04:00:00.000+0000

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days

🔗 Related Artifacts

📦
Parts Order 00098788
Shipped

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Jul 31, 12:00 AM
Created
Feb 18, 9:28 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03282534 Parts Open 2 - Jul 2, 3:45 PM
WL-03282535 Expenses Open 1 - Jul 2, 3:45 PM

Details