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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352525 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY MEDICAL CENTER — 602 INDIANA AVE, LUBBOCK TX, 79415

Feb 18, 2026 → Aug 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed (127 biz days late)
Active: 134 biz days
🕐 Clock stopped: Completed (Aug 28, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
92d
▶ Clock Running
Status: On Hold
Feb 18 → Jun 30, 2026
92 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 30 → Jul 2, 2026
2 business days (counted)
Running total: 94 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jul 2 → Jul 2, 2026
0 business days (not counted)
40d
▶ Clock Running
Status: Scheduled
Jul 2 → Aug 28, 2026
40 business days (counted)
Running total: 134 of ? biz days used
Created: Feb 18, 2026 Completed: Aug 28, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Jun 30 On Hold ▶ Running 92 92
Jun 30 → Jul 2 Assigned ▶ Running 2 94
Jul 2 → Jul 2 Awaiting Parts ⏸ Paused 0 —
Jul 2 → Aug 28 Scheduled ▶ Running 40 134
Dispatch 1.0d
Material Management 0.8d
Holding 92.2d (excluded)
Coordinators 43.6d
Billing 5.1d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Material Management
0.8 days
Holding (excluded from total)
92.2 days
Coordinators
43.6 days
Over SLA
Billing
5.1 days
Over SLA
Created: Feb 18, 2026 Due: Feb 28, 2026 Completed: Aug 28, 2026 (180 days late)
📅
135.0 days Total Age
⏱️
92.2d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
45.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 245 days old
🚨
Primary Delay 92.2 days stuck in "On Hold"
⏱️
Total Delay 45.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
92.2d
Assigned
3.0d / 0.5d SLA
Awaiting Parts
0.8d / 3.0d SLA
Scheduled
40.6d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
2.7d / 1.0d SLA
Invoice Pending
2.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/06/2026 TAmburgey - Reviewed this invoiced work order as part of a lookback on previous invoices. The FMI 78101 labor flag is incorrect; the work performed states "WO for parts only," so no FMI labor applies. TBA and TBR both equal $0.00. No corrections are needed.

07/02/2026 MKlose- Order Parts for Fady

02/18/2026 SRobinson- Created follow up WO as requested. (Old Wo-01326198) -Follow up notes - NEEDS BATTERIES


-Previous notes -

02/13/2026 MHamersley - called 806-775-8200, xfer to Bio Med, call went to VM/LM

🔧 Work Performed
WO for parts only
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Feb 18, 9:28 AM
Work Order: WO-01352525
Type: FCO
Priority: PC
⏸️
Status: On Hold by Mandy Newman Feb 18, 5:37 PM
From: Entered
To: On Hold
Duration in Previous: 8h 8m
🚨 92.8 business days
👷
▶
2 Technician Assigned Jun 30, 11:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: On Hold
To: Assigned
Duration in Previous: 131d 16h
⏳ 3.0 business days
📦
▶
2 Parts Requested Jul 2, 8:50 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Megan Klose
From: Assigned
To: Awaiting Parts
Duration in Previous: 1d 21h
🗓️
▶
2 Status: Scheduled Jul 2, 3:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-07-06T04:00:00.000+0000
🔩
2x Parts Added Jul 2, 3:45 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⚠️ 8.0 business days
📅
Dispatch Scheduled by Fady Messak Jul 14, 12:35 PM
Scheduled For: 2026-07-31T04:00:00.000+0000
🚨 25.0 business days
📅
Dispatch Scheduled by Fady Messak Aug 17, 10:56 AM
Scheduled For: 2026-08-17T14:56:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Fady Messak Aug 20, 11:34 AM
Scheduled For: 2026-08-20T15:34:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Fady Messak Aug 25, 9:02 AM
Scheduled For: 2026-08-25T13:02:00.000+0000
⏳ 3.9 business days
📅
▶
2 Dispatch Scheduled Aug 28, 6:59 AM
Dispatch Scheduled → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 56d 15h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 1, 2:40 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 7h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Sep 3, 4:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 2h
⏳ 2.9 business days
💰
Status: Invoiced by Yecenia Campos Sep 8, 2:34 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 21h
🚨 21.0 business days
🧾
Invoice Created Oct 6, 2:55 PM
Invoice Number: SM-272083

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 40.6 business days (threshold: 2.0 business days)
Exceeded by 38.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Invoice Pending
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📦
Parts Order 00098788
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Aug 28, 6:59 AM
Created
Feb 18, 9:28 AM
Invoice #
SM-272083

Work Details (2)

Name Type Status Qty Amount Date
WL-03282534 Parts Open 2 $0.00 Jul 2, 3:45 PM
WL-03282535 Expenses Open 1 $0.00 Jul 2, 3:45 PM

Details