Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352539 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wellspan Hospital — 112 N 7th St, Chambersburg PA, 17201

Feb 18, 2026 → Mar 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (15 biz days late)
Active: 22 biz days
🕐 Clock stopped: Completed (Mar 22, 2026)
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 23, 2026
3 business days (counted)
Running total: 3 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Feb 23 → Mar 22, 2026
19 business days (counted)
Running total: 22 of ? biz days used
Created: Feb 18, 2026 Completed: Mar 22, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Scheduled ▶ Running 0 0
Feb 18 → Feb 23 Ready for Scheduling ▶ Running 3 3
Feb 23 → Mar 22 Scheduled ▶ Running 19 22
Coordinators 24.0d
Billing 2.4d
✗ SLA Missed
Coordinators
24.0 days
Over SLA
Billing
2.4 days
Over SLA
Created: Feb 18, 2026 Due: Dec 31, 2026 Completed: Mar 22, 2026 (284 days early)
📅
23.0 days Total Age
⏱️
20.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
24.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 16, 2026
Visit 2 Mar 17, 2026
Visit 3 Mar 18, 2026
Visit 4 Mar 19, 2026
Visit 5 Mar 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 176 days old
🚨
Primary Delay 20.0 days stuck in "Scheduled"
⏱️
Total Delay 24.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
20.0d / 2.0d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18/26 Abby Lefelhoc to host; LM w/AA; 2/21/26 2241 AA ack assign; 3/16/2026 1605 AA reports flight delays - will be flying T eve instead of M; Philips team included on email

Timeline

📋
▶
2 Work Order Created Feb 18, 9:55 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush Feb 18, 10:18 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 22m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Feb 23, 9:15 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 22h
🚨 16.0 business days
📅
Dispatch Scheduled by Caitlin Mcgee Mar 16, 4:15 PM
Scheduled For: 2026-03-18T12:00:00.000+0000
⏱️
Labor Added Mar 16, 4:47 PM
Type: Labor
Status: Open
Qty: 5
⏳ 2.9 business days
💵
5x Expenses Added Mar 18, 4:27 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 Expenses Added Mar 18, 4:35 PM
Expenses Added → 2x Expenses Added → 5x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Mar 18, 7:47 PM
Type: Labor
Status: Open
Qty: 12.5
⏱️
Labor Added Mar 19, 7:19 AM
Type: Labor
Status: Open
Qty: 8
⏳ 2.0 business days
⏱️
Labor Added Mar 20, 7:37 AM
Type: Labor
Status: Open
Qty: 8
⏳ 1.0 business days
⏱️
▶
2 Labor Added Mar 22, 10:17 AM
Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Allens Augustin Mar 22, 10:25 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 27d 0h, 0m
⏱️
2x Labor Added Mar 23, 9:23 AM
Type: Labor
Status: Open
Qty: 3, 5
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 26, 3:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 4h
📨
Status: Invoice Pending by Timothy Amburgey Mar 27, 9:27 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 22m
🧾
▶
2 Invoice Created Mar 27, 3:55 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 6h 27m

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Allens Augustin
Scheduled
Mar 18, 8:00 AM
Created
Feb 18, 9:55 AM
Invoice #
SM-257658

Work Details (22)

Name Type Status Qty Amount Date
WL-03146182 Labor Open 5 $200.00 Mar 16, 4:47 PM
WL-03149851 Expenses Open 1 $68.00 Mar 18, 4:27 PM
WL-03149852 Expenses Open 1 $68.00 Mar 18, 4:27 PM
WL-03149853 Expenses Open 1 $68.00 Mar 18, 4:27 PM
WL-03149854 Expenses Open 1 $68.00 Mar 18, 4:27 PM
WL-03149850 Expenses Open 1 $68.00 Mar 18, 4:27 PM
WL-03149863 Expenses Open 1 $683.24 Mar 18, 4:35 PM
WL-03149886 Expenses Open 1 $618.69 Mar 18, 4:38 PM
WL-03149888 Expenses Open 1 $31.98 Mar 18, 4:38 PM
WL-03149896 Expenses Open 1 $0.00 Mar 18, 4:40 PM
WL-03149894 Expenses Open 1 $122.10 Mar 18, 4:40 PM
WL-03149895 Expenses Open 1 $122.10 Mar 18, 4:40 PM
WL-03149897 Expenses Open 1 $70.00 Mar 18, 4:40 PM
WL-03149898 Expenses Open 1 $18.00 Mar 18, 4:40 PM
WL-03150196 Labor Open 12.5 $500.00 Mar 18, 7:47 PM
WL-03150689 Labor Open 8 $715.00 Mar 19, 7:19 AM
WL-03152569 Labor Open 8 $715.00 Mar 20, 7:37 AM
WL-03154577 Labor Open 8.5 $340.00 Mar 22, 10:17 AM
WL-03154584 Expenses Open 1 $56.00 Mar 22, 10:21 AM
WL-03154585 Expenses Open 1 $40.74 Mar 22, 10:21 AM
WL-03154962 Labor Open 3 $715.00 Mar 23, 9:23 AM
WL-03154965 Labor Open 5 $76.00 Mar 23, 9:24 AM

Details