Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352540 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 18, 2026 → Feb 25, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 25, 2026
🕐 Clock stopped: Completed (Feb 25)
✓ SLA Met
Dispatch 0.0d
Coordinators 6.1d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.1 days
Over SLA
Billing
0.4 days
Created: Feb 18, 2026 Due: Feb 25, 2026 Completed: Feb 25, 2026 (on time)
📅
6.0 days Total Age
⏱️
6.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
10.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 85 days old
🚨
Primary Delay 6.0 days stuck in "Assigned"
⏱️
Total Delay 10.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
6.0d / 0.5d SLA
Closed
5.6d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Entered maintenance mode and recalibrated bed. Zeroed and calibrated scale and used weights to test bed alarm. Bed functioned properly afterwards.
🔍 Technician Findings
Bed alarm would not turn on initially
⚠️ Problem Description
Bed Shop. 1st floor. Bed, Electric The bed alarm will not function. This is Urgent.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 18, 9:56 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 18, 10:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 1m
⏳ 3.0 business days
👷
Technician Assigned by Laura Hill Feb 20, 11:12 AM
Technician: David Hernandez
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Feb 25, 8:43 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by David Hernandez
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 21h, 1m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 11:38 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 14h
📨
▶
2 Status: Invoice Pending Mar 4, 2:32 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 17.0 business days
🧾
Invoice Created Mar 26, 9:48 AM
Invoice Number: SM-255526

Bottlenecks

Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
David Hernandez
Scheduled
N/A
Created
Feb 18, 9:56 AM
Invoice #
SM-255526

Work Details (3)

Name Type Status Qty Amount Date
WL-03119069 Labor Open 1 $0.00 Feb 25, 8:43 AM
WL-03119070 Labor Open 1 $0.00 Feb 25, 8:43 AM
WL-03119071 Travel Open 16 $0.00 Feb 25, 8:43 AM

Details