Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352541 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 18, 2026 → Apr 16, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 25, 2026
✗ SLA Missed (36 biz days late)
Active: 41 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Apr 16, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
41d
▶ Clock Running
Status: Assigned
Feb 18 → Apr 16, 2026
41 business days (counted)
Running total: 41 of 5 biz days used
Created: Feb 18, 2026 Completed: Apr 16, 2026
Business Days Used 41 / 5
0 5d budget +36d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0 / 5
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0 / 5
Feb 18 → Apr 16 Assigned ▶ Running 41 41 / 5
Dispatch 0.0d
Coordinators 42.1d
Field Work 0.0d
Billing 29.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
42.1 days
Over SLA
Field Work
0.0 days
Billing
29.7 days
Over SLA
Created: Feb 18, 2026 Due: Feb 25, 2026 Completed: Apr 16, 2026 (49 days late)
📅
42.0 days Total Age
⏱️
42.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
70.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Mar 18, 2026
Visit 2 Mar 24, 2026
Visit 3 Apr 9, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 176 days old
🚨
Primary Delay 42.0 days stuck in "Assigned"
⏱️
Total Delay 70.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
42.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
29.6d / 2.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4.17.26 hshaw - moved WO to BR, chat JJohnson. Bed isn't available for service. Can WO be closed?

🔧 Work Performed
Went to last known location of the bed and could not locate - DH Rounded and still could not locate-DH 3/24- Rounded and CNL 4/9- CNL closing work order Let client know when bed is found to open again.
🔍 Technician Findings
Searched for asset. CNL
⚠️ Problem Description
Central Supply 4 West Bed, Electric Customer states that its broken.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 18, 9:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 18, 10:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 0m
⏳ 3.0 business days
👷
Technician Assigned by Laura Hill Feb 20, 11:12 AM
Technician: David Hernandez
🚨 19.0 business days
⏱️
Labor Added Mar 18, 9:46 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 5.9 business days
⏱️
Labor Added Mar 26, 5:21 AM
Type: Labor
Status: Open
Qty: 0.5
🚨 11.0 business days
⏱️
Labor Added Apr 9, 10:11 AM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 6.0 business days
✔️
▶
2 Status: Completed Apr 16, 9:59 AM
Status: Completed → Status: Closed
🏁
Status: Closed by David Hernandez
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
💵
Status: Billing Review by Hannah Shaw Apr 17, 3:32 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 5h
🚨 30.0 business days
📄
Status: Ready to Bill by Hannah Shaw May 29, 4:12 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 42d 0h
📨
▶
2 Status: Invoice Pending May 29, 5:22 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.8 business days
🧾
Invoice Created Jun 1, 8:00 AM
Invoice Number: SM-263399

Bottlenecks

Assigned
Duration: 42.0 business days (threshold: 4.0 business hours)
Exceeded by 41.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 29.6 business days (threshold: 2.0 business days)
Exceeded by 27.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
David Hernandez
Scheduled
N/A
Created
Feb 18, 9:58 AM
Invoice #
SM-263399

Work Details (3)

Name Type Status Qty Amount Date
WL-03150417 Labor Open 0.5 $0.00 Mar 18, 9:46 PM
WL-03160216 Labor Open 0.5 $0.00 Mar 26, 5:21 AM
WL-03179287 Labor Open 0.5 $0.00 Apr 9, 10:11 AM

Details