Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352546 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Feb 18, 2026 → Feb 18, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 25, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Feb 18, 2026 Completed: Feb 19, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0 / 5
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0 / 5
Feb 18 → Feb 18 Assigned ▶ Running 0 0 / 5
Feb 18 → Feb 19 Tech On Site ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 0.9d
Field Work 0.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.9 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Feb 18, 2026 Due: Feb 25, 2026 Completed: Feb 19, 2026 (6 days early)
📅
1.5 days Total Age
⏱️
7.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
6.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 7.0 days stuck in "Closed"
⏱️
Total Delay 6.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.8d / 0.5d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
18feb2026 fjackson replaced sidecom brd and verified all functions, returned to floor for use
🔍 Technician Findings
sidecom brd PD pins pushed in
⚠️ Problem Description
PO request PD sidecom brd Jackson, Robert

Timeline

📋
▶
2 Work Order Created Feb 18, 10:13 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 18, 10:20 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7m
🔧
Status: Tech On Site by Robert Jackson Feb 18, 5:02 PM
From: Assigned
To: Tech On Site
Duration in Previous: 6h 41m
⏱️
▶
2 4x Labor Added Feb 18, 10:49 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 48m, 0m
⚠️ 7.1 business days
📄
▶
2 Status: Ready to Bill Feb 27, 10:35 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Hannah Shaw Feb 27, 10:41 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⚠️ 5.0 business days
🧾
Invoice Created Mar 5, 3:22 PM
Invoice Number: SM-255176

Bottlenecks

Assigned
Duration: 6.7 business hours (threshold: 4.0 business hours)
Exceeded by 2.7 business hours
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Feb 18, 10:13 AM
Invoice #
SM-255176

Work Details (4)

Name Type Status Qty Amount Date
WL-03111459 Labor Open 0.5 $0.00 Feb 18, 10:49 PM
WL-03111460 Labor Open 2 $190.00 Feb 18, 10:49 PM
WL-03111461 Travel Open 22 $0.00 Feb 18, 10:49 PM
WL-03111462 Parts Open 1 $680.83 Feb 18, 10:49 PM

Details