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← WO Overview

WO-01352547 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Feb 18, 2026 → Apr 15, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 25, 2026
✗ SLA Missed (35 biz days late)
Active: 40 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Apr 15, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 18 → Feb 18, 2026
0 business days (not counted)
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Completed
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 26, 2026
5 business days (counted)
Running total: 6 of 5 biz days used
34d
▶ Clock Running
Status: Reschedule
Feb 26 → Apr 15, 2026
34 business days (counted)
Running total: 40 of 5 biz days used
Created: Feb 18, 2026 Completed: Apr 15, 2026
Business Days Used 40 / 5
0 5d budget +35d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0 / 5
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0 / 5
Feb 18 → Feb 18 Assigned ▶ Running 0 0 / 5
Feb 18 → Feb 18 Awaiting Parts ⏸ Paused 0 —
Feb 18 → Feb 19 Tech On Site ▶ Running 1 1 / 5
Feb 19 → Feb 19 Completed ▶ Running 0 1 / 5
Feb 19 → Feb 26 Scheduled ▶ Running 5 6 / 5
Feb 26 → Apr 15 Reschedule ▶ Running 34 40 / 5
Dispatch 0.0d
Material Management 0.8d
Coordinators 40.9d
Field Work 1.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.8 days
Coordinators
40.9 days
Over SLA
Field Work
1.7 days
Billing
0.0 days
Created: Feb 18, 2026 Due: Feb 25, 2026 Completed: Apr 15, 2026 (48 days late)
📅
41.0 days Total Age
⏱️
35.0d in Reschedule Longest Stage
🔄
11 transitions Status Changes
⚠️
38.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 176 days old
🚨
Primary Delay 35.0 days stuck in "Reschedule"
⏱️
Total Delay 38.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts
0.8d / 3.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Scheduled
5.8d / 2.0d SLA
Reschedule
35.0d / 2.0d SLA
Closed
2.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010591466HTM

19feb2026 fjackson updated schedule date waiting for part cancellation in order to close out work order

🔧 Work Performed
18feb2026 fjackson replaced left gci pod and verified all functions, returned unit to floor for use
🔍 Technician Findings
left gci pod unresponsive
⚠️ Problem Description
PO request left GCI pod unresponsive Jackson, Robert

Timeline

📋
▶
2 Work Order Created Feb 18, 10:14 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 18, 10:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6m
📦
▶
2 Parts Requested Feb 18, 10:34 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Robert Jackson
From: Assigned
To: Awaiting Parts
Duration in Previous: 13m
🔧
Status: Tech On Site by Robert Jackson Feb 18, 5:06 PM
From: Awaiting Parts
To: Tech On Site
Duration in Previous: 6h 32m
⏱️
▶
2 2x Labor Added Feb 18, 10:53 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site
To: Completed
Duration in Previous: 5h 48m
📅
▶
2 Dispatch Scheduled Feb 19, 12:22 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Robert Jackson
From: Completed
To: Scheduled
Duration in Previous: 13h 27m
⚠️ 6.0 business days
🔄
Status: Reschedule by Lawrence Yoder Feb 26, 9:16 AM
From: Scheduled
To: Reschedule
Duration in Previous: 6d 20h
🚨 35.0 business days
✔️
▶
2 Status: Completed Apr 15, 1:34 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Robert Jackson
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Apr 17, 1:12 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Apr 20, 4:00 PM
Invoice Number: SM-259583

Bottlenecks

Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Reschedule
Duration: 35.0 business days (threshold: 2.0 business days)
Exceeded by 33.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📦
Parts Order 00090598
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Feb 18, 10:14 AM
Invoice #
SM-259583

Work Details (2)

Name Type Status Qty Amount Date
WL-03111470 Labor Open 2 $190.00 Feb 18, 10:53 PM
WL-03111471 Parts Open 1 $945.99 Feb 18, 10:53 PM

Details