Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352549 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Wallowa Memorial Hospital — 601 Medical Pkwy, Enterprise OR, 97828

Feb 18, 2026 → Mar 1, 2026

✅ Completed
PC Per client agreement
Target: Mar 21, 2026
🕐 Clock stopped: Completed (Mar 1)
✓ SLA Met (20d early)
Dispatch 0.1d
Holding 2.0d (excluded)
Coordinators 4.0d
Field Work 3.9d
Billing 1.5d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
2.0 days
Coordinators
4.0 days
Over SLA
Field Work
3.9 days
Over SLA
Billing
1.5 days
Over SLA
Created: Feb 18, 2026 Due: Mar 21, 2026 Completed: Mar 1, 2026 (20 days early)
📅
8.0 days Total Age
⏱️
7.8d in 07e-Partial Project Longest Stage
🔄
8 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
30 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Jackson Reeves — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 23, 2026
Visit 2 Feb 24, 2026
Visit 3 Feb 25, 2026
Visit 4 Feb 26, 2026
Visit 5 Feb 27, 2026

AI Analysis

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Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 7.8 days stuck in "07e-Partial Project"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
2.0d
Scheduled
4.0d / 2.0d SLA
Tech On Site
3.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
7.8d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/02/2026 SRobinson- Created follow up WO as requested. (WO-01354965)

Requesting the 3P fly into the airport and drive to Wallowa by early afternoon on Monday. Ensure rental car is All Wheel Drive. This will be about 4 hour drive from Spokane and 5 1/2 hour drive from Portland. Have the return flight be in the afternoon so that drive time will be in the daylight and not pre-dawn.

Vendor Credentialing: In House

Scheduled Start: 23 Feb 2026 08:00 AM

Scheduled End: 20 Mar 2026

🔧 Work Performed
Devices inventoried, assembled, software installed for new devices, and updated.
🔍 Technician Findings
Project on schedule.
⚠️ Problem Description
PSA project name: Wallowa Memorial Hospital: Ed/MedSurg - PIC 4 w. Bedside SW Upgrades Resource Request number: RR-0359573 Site Name: Wallowa Memorial Hospital Site Address: Medical Pkwy 601 ENTERPRISE, Oregon 97828 Service District HPMW2-01 Project Scope: Tasks that will be performed: Installing Philips PC PiC's, Installing Patient Monitors, maybe some Arms and or Rolls stands plus cable management. A roll of half inch wide Velcro and a bag of zip ties. Some cable management in the network closet. Notes: # of resources: 1 Tasks that will be performed: Installing Philips PC PiC's, Installing Patient Monitors, maybe some Arms and or Rolls stands plus cable management. A roll of half inch wide Velcro and a bag of zip ties. Some cable management in the network closet. Skill Level Required: Intermediate Any required tools, ie: Support Tool: Support tool w. standard install tools to include a label maker Credentialling for site: Will receive contractor badge from BIOMED after arrival Arrival time desired: Requesting the 3P fly into the airport and drive to Wallowa by early afternoon on Monday. Ensure rental car is All Wheel Drive. This will be about 4 hour drive from Spokane and 5 1/2 hour drive from Portland. Have the return flight be in the afternoon so that drive time will be in the daylight and not pre-dawn. Vendor Credentialing: In House Scheduled Start: 23 Feb 2026 08:00 AM Scheduled End: 20 Mar 2026 Contacts Email: Phone: Project Manager: Amber Van Skyke amber.vanskyke@philips.com (206) 348-6927 Lead TC: Paul Curtis paul.curtis@philips.com (541) 521-2240 District Manager: Chris Burns chris.burns_1@philips.com (510) 671-4296 Site Contact: Curtis Jackson curtis.jackson@wchcd.org 541-426-5317 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600755444 [X] [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Installation

Timeline

📋
Work Order Created Feb 18, 10:15 AM
Work Order: WO-01352549
Type: Installation
Priority: PC
✅
Status: Ready for Release by Deon Malloy Feb 18, 10:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 24m
👷
▶
4 Technician Assigned Feb 19, 9:34 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-23T05:00:00.000+0000, 2026-02-23T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 22h 54m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-23T13:00:00.000+0000
💵
2x Expenses Added Feb 19, 5:11 PM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Feb 19, 5:59 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.8 business days
🔧
Status: Tech On Site by Jackson Reeves Feb 24, 11:44 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 2h
⏱️
8x Labor Added Feb 24, 8:43 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 14.5, 0.5, 6.5, 65
⏳ 2.4 business days
⏱️
8x Labor Added Feb 26, 12:01 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 6.5, 1
⏱️
7x Labor Added Feb 27, 11:05 AM
Type: Labor, Expenses
Status: Open
Qty: 7, 0.5, 1
⏳ 1.0 business days
⏱️
2x Labor Added Feb 28, 8:09 PM
Type: Labor
Status: Open
Qty: 4, 0.5
✔️
Status: Completed by Jackson Reeves Feb 28, 8:17 PM
From: Tech On Site
To: Completed
Duration in Previous: 4d 8h
💵
▶
2 Expenses Added Mar 1, 12:19 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Jackson Reeves
From: Completed
To: Closed
Duration in Previous: 16h 5m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 3, 12:26 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 0h
⚠️ 8.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:03 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 9d 2h
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 57m

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Feb 23, 8:00 AM
Created
Feb 18, 10:15 AM
Invoice #
N/A

Work Details (30)

Name Type Status Qty Amount Date
WL-03112585 Expenses Open 1 $0.00 Feb 19, 5:11 PM
WL-03112586 Expenses Open 1 $0.00 Feb 19, 5:11 PM
WL-03112708 Expenses Open 1 $0.00 Feb 19, 5:59 PM
WL-03112710 Expenses Open 1 $0.00 Feb 19, 5:59 PM
WL-03118649 Labor Open 14.5 $0.00 Feb 24, 8:43 PM
WL-03118650 Labor Open 0.5 $0.00 Feb 24, 8:43 PM
WL-03118651 Labor Open 6.5 $405.00 Feb 24, 8:43 PM
WL-03118652 Labor Open 0.5 $1,395.00 Feb 24, 8:43 PM
WL-03118653 Expenses Open 1 $0.00 Feb 24, 8:43 PM
WL-03118654 Expenses Open 1 $0.00 Feb 24, 8:43 PM
WL-03118655 Expenses Open 1 $0.00 Feb 24, 8:43 PM
WL-03118656 Travel Open 65 $0.00 Feb 24, 8:43 PM
WL-03121162 Labor Open 0.5 $0.00 Feb 26, 12:01 PM
WL-03121163 Labor Open 6.5 $45.00 Feb 26, 12:01 PM
WL-03121164 Labor Open 0.5 $155.00 Feb 26, 12:01 PM
WL-03121165 Labor Open 0.5 $0.00 Feb 26, 12:01 PM
WL-03121166 Expenses Open 1 $0.00 Feb 26, 12:01 PM
WL-03121167 Expenses Open 1 $0.00 Feb 26, 12:01 PM
WL-03121168 Expenses Open 1 $0.00 Feb 26, 12:01 PM
WL-03121169 Expenses Open 1 $0.00 Feb 26, 12:01 PM
WL-03123062 Labor Open 7 $180.00 Feb 27, 11:05 AM
WL-03123063 Labor Open 0.5 $620.00 Feb 27, 11:05 AM
WL-03123064 Labor Open 0.5 $0.00 Feb 27, 11:05 AM
WL-03123065 Expenses Open 1 $0.00 Feb 27, 11:05 AM
WL-03123066 Expenses Open 1 $0.00 Feb 27, 11:05 AM
WL-03123067 Expenses Open 1 $0.00 Feb 27, 11:05 AM
WL-03123068 Expenses Open 1 $0.00 Feb 27, 11:05 AM
WL-03124732 Labor Open 4 $0.00 Feb 28, 8:09 PM
WL-03124733 Labor Open 0.5 $0.00 Feb 28, 8:09 PM
WL-03125110 Expenses Open 1 $0.00 Mar 1, 12:19 PM

Details