Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352567 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 West Kendall Baptist Hospital — 9555 SW 162nd Ave, Miami FL, 33196

Feb 18, 2026 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (49 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 21, 2026
2 business days (counted)
Running total: 2 of ? biz days used
Created: Feb 18, 2026 Completed: Feb 21, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Feb 18 Assigned ▶ Running 0 0
Feb 18 → Feb 21 Scheduled ▶ Running 2 2
Dispatch 0.0d
Coordinators 3.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 18, 2026 Due: Apr 30, 2026 Completed: Feb 21, 2026 (68 days early)
📅
3.0 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Feb 18, 2026
Visit 2 Feb 19, 2026
Visit 3 Feb 20, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 SRobinson- Created follow up WO as requested. (WO-01353176)

🔧 Work Performed
02/18/2026 LIser- Traveled to and from site and completed a PM on two devices. 02/19/2026 LIser- Traveled to and from site and completed a PM on two devices. 02/20/2026 LIser- Traveled to and from site and completed a PM on two devices.
🔍 Technician Findings
02/18/2026 LIser- Traveled to and from site and completed a PM on two devices. 02/19/2026 LIser- Traveled to and from site and completed a PM on two devices. 02/20/2026 LIser- Traveled to and from site and completed a PM on two devices.
⚠️ Problem Description
V60 Ventilator - SN100263542 - IP76883609
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
▶
4 Work Order Created Feb 18, 10:43 AM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Luis Iser
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1m, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-18T13:00:00.000+0000
⏱️
3x Labor Added Feb 18, 1:12 PM
Type: Labor
Status: Open
Qty: 1.5, 4, 2
⏱️
Labor Added Feb 18, 6:10 PM
Type: Labor
Status: Open
Qty: 1.5
⏱️
3x Labor Added Feb 19, 5:32 PM
Type: Labor
Status: Open
Qty: 2, 4
⏳ 1.8 business days
⏱️
3x Labor Added Feb 20, 6:57 PM
Type: Labor
Status: Open
Qty: 2, 4
✔️
Status: Completed by Luis Iser Feb 20, 7:13 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 8h, 0m
⏳ 3.6 business days
⏱️
▶
2 Labor Added Feb 25, 10:23 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 15h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway Feb 27, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Feb 18, 8:00 AM
Created
Feb 18, 10:43 AM
Invoice #
N/A

Work Details (11)

Name Type Status Qty Amount Date
WL-03110396 Labor Open 1.5 $0.00 Feb 18, 1:12 PM
WL-03110397 Labor Open 4 $300.00 Feb 18, 1:12 PM
WL-03110398 Labor Open 2 $310.00 Feb 18, 1:12 PM
WL-03110977 Labor Open 1.5 $0.00 Feb 18, 6:10 PM
WL-03112628 Labor Open 2 $0.00 Feb 19, 5:32 PM
WL-03112629 Labor Open 4 $300.00 Feb 19, 5:32 PM
WL-03112630 Labor Open 2 $310.00 Feb 19, 5:32 PM
WL-03114602 Labor Open 2 $0.00 Feb 20, 6:57 PM
WL-03114603 Labor Open 4 $300.00 Feb 20, 6:57 PM
WL-03114604 Labor Open 2 $310.00 Feb 20, 6:57 PM
WL-03119197 Labor Open 0.016666666666667 $228.00 Feb 25, 10:23 AM

Details