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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352568 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 18, 2026 → Mar 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 11, 2026
✓ SLA Met (3 biz days early)
Active: 12 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Feb 18 → Mar 6, 2026
12 business days (counted)
Running total: 12 of ? biz days used
Created: Feb 18, 2026 Completed: Mar 6, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Mar 6 Assigned ▶ Running 12 12
Dispatch 0.0d
Coordinators 13.0d
Field Work 2.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
13.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
0.2 days
Created: Feb 18, 2026 Due: Mar 11, 2026 Completed: Mar 6, 2026 (5 days early)
📅
13.0 days Total Age
⏱️
13.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
13.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 176 days old
🚨
Primary Delay 13.0 days stuck in "Assigned"
⏱️
Total Delay 13.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
13.0d / 0.5d SLA
Completed
2.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
MS40+ EXCHANGE RV PUMP, KF25, I/O, RS232/485

Timeline

📋
▶
4 Work Order Created Feb 18, 10:46 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 13.0 business days
✔️
Status: Completed by Kim Pearson Mar 6, 10:08 AM
From: Assigned
To: Completed
Duration in Previous: 15d 23h
⏳ 2.0 business days
🏁
Status: Closed by Tami Dawe Mar 9, 10:05 AM
From: Completed
To: Closed
Duration in Previous: 2d 22h
📄
Status: Ready to Bill by Tami Dawe Mar 9, 10:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18m
📨
▶
3 Status: Invoice Pending Mar 9, 11:51 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-255965

Bottlenecks

Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 18, 10:46 AM
Invoice #
SM-255965

Work Details (1)

Name Type Status Qty Amount Date
WL-03110133 Parts Open 1 $535.00 Feb 18, 10:47 AM

Details