Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352576 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Sutter Delta — 3901 Lone Tree Way, Antioch CA, 94509

Feb 18, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (6 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Assigned
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 18, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Assigned ▶ Running 0 0
Feb 18 → Feb 19 Scheduled ▶ Running 1 1
Coordinators 2.0d
Field Work 0.1d
Billing 2.8d
✓ SLA Met
Coordinators
2.0 days
Field Work
0.1 days
Billing
2.8 days
Over SLA
Created: Feb 18, 2026 Due: Dec 31, 2026 Completed: Feb 19, 2026 (315 days early)
📅
2.0 days Total Age
⏱️
5.3d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 5.3 days stuck in "Closed"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Canceled
0.0d
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
5.3d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Credentialing

Timeline

📋
▶
4 Work Order Created Feb 18, 11:09 AM
Work Order Created → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Wayne Rush
From: Canceled
To: Assigned
Duration in Previous: 0m
🗓️
Status: Scheduled by Wayne Rush
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-02-18T18:00:00.000+0000
⏳ 2.0 business days
⏱️
Labor Added Feb 19, 3:16 PM
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Kristyn Foster Feb 19, 3:34 PM
From: Scheduled
To: Completed
Duration in Previous: 1d 4h
🏁
Status: Closed by Kristyn Foster Feb 19, 4:28 PM
From: Completed
To: Closed
Duration in Previous: 53m
⚠️ 5.9 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 19h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 20m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:09 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254995

Bottlenecks

Closed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Kristyn Foster
Scheduled
Feb 18, 1:00 PM
Created
Feb 18, 11:09 AM
Invoice #
SM-254995

Work Details (1)

Name Type Status Qty Amount Date
WL-03112295 Labor Open 2 $70.00 Feb 19, 3:16 PM

Details