📍 UK ALBERT B CHANDLER HOSPITAL — 800 Rose Street, Lexington KY, 40536
Feb 18, 2026 → Feb 20, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (46 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Feb 18, 2026Completed: Feb 20, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 18 → Feb 18
Created
▶ Running
0
0
Feb 18 → Feb 19
Scheduled
▶ Running
1
1
Feb 19 → Feb 20
Tech On Site
▶ Running
1
2
Dispatch0.0d
Coordinators1.9d
Field Work2.4d
Billing10.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Field Work
2.4 days
Over SLA
Billing
10.4 days
Over SLA
Created: Feb 18, 2026
Due: Apr 27, 2026
Completed: Feb 21, 2026 (65 days early)
📅
3.0 daysTotal Age
⏱️
3.0d in Ready to BillLongest Stage
🔄
13 transitionsStatus Changes
⚠️
7.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay3.0 days stuck in "Ready to Bill"
⏱️
Total Delay7.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
10.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.4d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/18/2026 DMalloy - Email recieved from the customer advising that they have located the devices with serial numbers below. Dispatched for jackson to return this week Thursday.
calvin.crum@uky.edu
TAB24070028SA - WO-01352578
TAB24240051SA - WO-01352580
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors
and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Device serviced.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed
📞Call Description
FMI 32097
📅
WO-01352578 - FCO - Giraffe OmniBed - Lexington - UK ALBERT B CHANDLER HOSPITAL
Feb 19, 2026 8:00am – 5:00pm
Work Order: WO-01352578
Account: GE Healthcare FMI
Customer Case Number: 1-556758886361
Location: UK ALBERT B CHANDLER HOSPITAL
Address: 800 Rose Street, Lexington, KY 40536
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed
Serial #: TAB24070028SA
Contact Name: Calvin Crum
Contact Phone: