Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352580 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UK ALBERT B CHANDLER HOSPITAL — 800 Rose Street, Lexington KY, 40536

Feb 18, 2026 → Feb 19, 2026

✅ Completed
PC Per client agreement
Target: Apr 27, 2026
🕐 Clock stopped: Completed (Feb 20)
✓ SLA Met (66d early)
Dispatch 0.0d
Coordinators 1.9d
Field Work 1.3d
Billing 10.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Field Work
1.3 days
Over SLA
Billing
10.4 days
Over SLA
Created: Feb 18, 2026 Due: Apr 27, 2026 Completed: Feb 20, 2026 (66 days early)
📅
2.4 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
12 transitions Status Changes
⚠️
8.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 8.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
10.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/18/2026 DMalloy - Email recieved from the customer advising that they have located the devices with serial numbers below. Dispatched for jackson to return this week Thursday. 

calvin.crum@uky.edu 


TAB24070028SA - WO-01352578

TAB24240051SA - WO-01352580


🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Device serviced.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Feb 18, 11:14 AM
Work Order: WO-01352580
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Feb 18, 11:26 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-19T05:00:00.000+0000, 2026-02-19T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 12m
📅
Dispatch Scheduled by Deon Malloy Feb 18, 12:43 PM
Scheduled For: 2026-02-19T13:00:00.000+0000
🔧
Status: Tech On Site by Jackson Reeves Feb 19, 12:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
▶
2 Labor Added Feb 19, 10:15 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jackson Reeves
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 1m, 0m
⏳ 3.2 business days
⏱️
▶
2 Labor Added Feb 24, 9:43 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 11h
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 26, 8:39 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 2, 4:43 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 4d 7h
📄
Status: Ready to Bill by Timothy Amburgey Mar 2, 4:56 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 12m
💵
▶
2 Status: Billing Review Mar 3, 1:15 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:02 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 18h
🧾
▶
2 Invoice Created Mar 5, 11:04 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 1m

Bottlenecks

Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jackson Reeves
Scheduled
Feb 19, 8:00 AM
Created
Feb 18, 11:14 AM
Invoice #
SM-255622

Work Details (2)

Name Type Status Qty Amount Date
WL-03113233 Labor Open 1 $100.00 Feb 19, 10:15 PM
WL-03117336 Labor Open 0.016666666666667 $38.00 Feb 24, 9:43 AM

Details