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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352584 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Our Lady of Lourdes Regional Medical Center — 4801 Ambassador Caffery Pkwy, Lafayette LA, 70508

Feb 18, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (10 biz days late)
Active: 17 biz days
🕐 Clock stopped: Completed (Mar 15, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Feb 18 → Mar 15, 2026
17 business days (counted)
Running total: 17 of ? biz days used
Created: Feb 18, 2026 Completed: Mar 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Feb 18 Scheduled ▶ Running 0 0
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0
Feb 18 → Mar 15 Scheduled ▶ Running 17 17
Dispatch 0.0d
Coordinators 18.0d
Billing 3.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
18.0 days
Over SLA
Billing
3.6 days
Over SLA
Created: Feb 18, 2026 Due: Dec 31, 2026 Completed: Mar 13, 2026 (293 days early)
📅
18.0 days Total Age
⏱️
17.5d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
19.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 9, 2026
Visit 2 Mar 10, 2026
Visit 3 Mar 11, 2026
Visit 4 Mar 12, 2026
Visit 5 Mar 13, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 176 days old
🚨
Primary Delay 17.5 days stuck in "Scheduled"
⏱️
Total Delay 19.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
17.5d / 2.0d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18/26 Mon optional; 1125 LM w/TK; 1244 TK avail; LM w/Beth re cnfm; 1310 Beth cnfm; 1319 ack cnfm; LM w/TK; 1353 TK ack cnfm

Timeline

📋
▶
3 Work Order Created Feb 18, 11:23 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
📅
▶
3 Dispatch Scheduled Feb 18, 2:42 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 17m
👷
Technician Assigned by Caitlin Mcgee
Technician: Todd Keith
🚨 15.0 business days
⏱️
▶
2 3x Labor Added Mar 10, 6:27 PM
3x Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 45
⏳ 2.7 business days
⏱️
4x Labor Added Mar 12, 4:28 PM
Type: Labor, Expenses
Status: Open
Qty: 3, 5, 1
⏱️
▶
2 3x Labor Added Mar 13, 9:21 AM
3x Labor Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Mar 13, 2:43 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
▶
3 Labor Added Mar 15, 10:10 AM
Labor Added → 3x Expenses Added → Status: Completed
💵
3x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 45
✔️
Status: Completed by Todd Keith
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 24d 18h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 4h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:21 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 12m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 23, 4:19 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257126

Bottlenecks

Scheduled
Duration: 17.5 business days (threshold: 2.0 business days)
Exceeded by 15.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Todd Keith
Scheduled
Mar 10, 12:00 PM
Created
Feb 18, 11:23 AM
Invoice #
SM-257126

Work Details (25)

Name Type Status Qty Amount Date
WL-03138121 Labor Open 11 $440.00 Mar 10, 6:27 PM
WL-03138122 Labor Open 3 $830.00 Mar 10, 6:27 PM
WL-03138123 Labor Open 5 $76.00 Mar 10, 6:27 PM
WL-03138126 Expenses Open 1 $791.72 Mar 10, 6:29 PM
WL-03138127 Expenses Open 1 $68.00 Mar 10, 6:29 PM
WL-03138128 Expenses Open 1 $68.00 Mar 10, 6:29 PM
WL-03138134 Travel Open 45 $32.40 Mar 10, 6:29 PM
WL-03141821 Labor Open 3 $830.00 Mar 12, 4:28 PM
WL-03141822 Labor Open 5 $76.00 Mar 12, 4:28 PM
WL-03141823 Expenses Open 1 $68.00 Mar 12, 4:29 PM
WL-03141824 Expenses Open 1 $68.00 Mar 12, 4:29 PM
WL-03142917 Labor Open 3 $830.00 Mar 13, 9:21 AM
WL-03142918 Labor Open 5 $76.00 Mar 13, 9:21 AM
WL-03142921 Labor Open 5 $830.00 Mar 13, 9:22 AM
WL-03142923 Expenses Open 1 $68.00 Mar 13, 9:24 AM
WL-03142924 Expenses Open 1 $178.48 Mar 13, 9:24 AM
WL-03142925 Expenses Open 1 $178.48 Mar 13, 9:24 AM
WL-03142926 Expenses Open 1 $178.48 Mar 13, 9:24 AM
WL-03142927 Expenses Open 1 $178.49 Mar 13, 9:24 AM
WL-03143525 Expenses Open 1 $195.23 Mar 13, 2:43 PM
WL-03143526 Expenses Open 1 $14.00 Mar 13, 2:43 PM
WL-03144790 Labor Open 12.5 $500.00 Mar 15, 10:10 AM
WL-03144792 Expenses Open 1 $68.00 Mar 15, 10:12 AM
WL-03144793 Expenses Open 1 $70.00 Mar 15, 10:12 AM
WL-03144794 Travel Open 45 $32.40 Mar 15, 10:13 AM

Details