Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352611 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Feb 18, 2026 → Feb 18, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 25, 2026
🕐 Clock stopped: Completed (Feb 19)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.7d
Field Work 0.0d
Billing 1.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Over SLA
Field Work
0.0 days
Billing
1.1 days
Over SLA
Created: Feb 18, 2026 Due: Feb 25, 2026 Completed: Feb 19, 2026 (6 days early)
📅
0.7 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'26.02.18_MStelter: 1) Installed new strain reiefs and added zip ties to secure power cords. 2) Returned to service.
🔍 Technician Findings
'26.02.18_MStelter: found bed with broken strain reliefs
⚠️ Problem Description
Mark Stelter: Request REPAIR WO. Both power cord strain reliefs need replaced and cord secured with zip ties.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 18, 1:32 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 18, 2:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 18m
🔧
▶
3 Status: Tech On Site Feb 18, 7:01 PM
Status: Tech On Site → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor, Parts
Status: Open
Qty: 0.5, 2
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⚠️ 5.6 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 25, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 20h
📨
▶
2 Status: Invoice Pending Feb 26, 12:26 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 26, 8:00 AM
Invoice Number: SM-254919

Bottlenecks

Assigned
Duration: 4.2 business hours (threshold: 4.0 business hours)
Exceeded by 0.2 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Feb 18, 1:32 PM
Invoice #
SM-254919

Work Details (2)

Name Type Status Qty Amount Date
WL-03111084 Labor Open 0.5 $0.00 Feb 18, 7:05 PM
WL-03111085 Parts Open 2 $0.00 Feb 18, 7:05 PM

Details