Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352612 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Feb 18, 2026 → Feb 18, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 25, 2026
🕐 Clock stopped: Completed (Feb 18)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.3d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Billing
0.1 days
Created: Feb 18, 2026 Due: Feb 25, 2026 Completed: Feb 18, 2026 (7 days early)
📅
0.3 days Total Age
⏱️
7.4d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 7.4 days stuck in "Closed"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Closed
7.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced roll pins on all pedals and cleaned stretcher tested all bed functions and returned bed to service
🔍 Technician Findings
roll pins were not holding pedals in place
⚠️ Problem Description
Kenneth Lancara: repair request foot pedals inoperable
📄 Description
Emergency Care Stretcher

Timeline

📋
▶
4 Work Order Created Feb 18, 1:32 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
Technician Assigned by Abby Jinerson
Technician: Kenneth Lancara
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3m
⏱️
▶
3 Labor Added Feb 18, 3:36 PM
Labor Added → Parts Added → Status: Completed
🔩
Parts Added
Type: Parts
Status: Open
Qty: 2
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2h 1m, 0m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 27, 10:16 AM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 18h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 10:57 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 41m, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 2, 8:00 AM
Invoice Number: SM-255180

Bottlenecks

Closed
Duration: 7.4 business days (threshold: 1.0 business days)
Exceeded by 6.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Feb 18, 1:32 PM
Invoice #
SM-255180

Work Details (2)

Name Type Status Qty Amount Date
WL-03110709 Labor Open 1.5 $0.00 Feb 18, 3:36 PM
WL-03110713 Parts Open 2 $0.00 Feb 18, 3:38 PM

Details