Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352614 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 MedStar Franklin Square Medical — 9000 Franklin Square Dr, Rosedale MD, 21237

Feb 18, 2026 → Mar 6, 2026

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Mar 6)
⏸ 8d excluded (parts wait + holding)
✓ SLA Met (300d early)
Dispatch 0.0d
Holding 6.6d (excluded)
Coordinators 7.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
6.6 days
Coordinators
7.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Feb 18, 2026 Due: Dec 31, 2026 Completed: Mar 6, 2026 (300 days early)
📅
12.7 days Total Age
⏱️
6.6d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
7.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Mar 2, 2026
Visit 2 Mar 3, 2026
Visit 3 Mar 6, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 6.6 days stuck in "Ready for Release"
⏱️
Total Delay 7.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Ready for Release
6.6d
Closed
4.3d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/27/2026 RArnold - Dispatching to Rick for 03/02

02/24/2026 MNewman - WO will remain open until all IPs are complete. Can use this WO as a follow-up if needed for return visit. Do not cancel WO

02/19/2026 RFosbury - Rodney will longer be going. Cancel clone WO

02/18/2026 RFosbury updating again to the week of Feb 23rd. Rick and Rodney will be heading down.

🔧 Work Performed
FCO86600081
🔍 Technician Findings
GOOD WORKING CONDITION
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
▶
2 Work Order Created Feb 18, 1:40 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
👷
▶
4 Technician Assigned Feb 18, 1:54 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-23T05:00:00.000+0000, 2026-02-23T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 14m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-23T13:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Rich Fosbury Feb 19, 2:15 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 0h, 0m
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Feb 27, 4:09 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-02T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 8d 1h
⏳ 5.0 business days
⏱️
7x Labor Added Mar 5, 5:41 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 2.25, 4, 0.75, 111
⏱️
▶
2 4x Labor Added Mar 6, 4:32 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 0h, 0m
⏳ 4.9 business days
⏱️
Labor Added Mar 12, 11:28 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 12, 11:35 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 18h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 25m
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 1m

Bottlenecks

Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
Mar 2, 8:00 AM
Created
Feb 18, 1:40 PM
Invoice #
N/A

Work Details (12)

Name Type Status Qty Amount Date
WL-03132307 Labor Open 1 $237.50 Mar 5, 5:41 PM
WL-03132308 Labor Open 2.25 $155.00 Mar 5, 5:41 PM
WL-03132309 Labor Open 4 $475.00 Mar 5, 5:41 PM
WL-03132310 Labor Open 0.75 $0.00 Mar 5, 5:41 PM
WL-03132311 Labor Open 2.25 $310.00 Mar 5, 5:41 PM
WL-03132312 Expenses Open 1 $0.00 Mar 5, 5:41 PM
WL-03132313 Travel Open 111 $0.00 Mar 5, 5:41 PM
WL-03134156 Labor Open 2.5 $237.50 Mar 6, 4:32 PM
WL-03134157 Labor Open 2.5 $155.00 Mar 6, 4:32 PM
WL-03134158 Expenses Open 1 $0.00 Mar 6, 4:32 PM
WL-03134159 Travel Open 111 $0.00 Mar 6, 4:32 PM
WL-03141193 Labor Open 0.016666666666667 $152.00 Mar 12, 11:28 AM

Details