Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352620 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Feb 18, 2026 → Feb 18, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 25, 2026
🕐 Clock stopped: Completed (Feb 19)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 1.3d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.3 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Feb 18, 2026 Due: Feb 25, 2026 Completed: Feb 19, 2026 (6 days early)
📅
1.3 days Total Age
⏱️
7.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
6.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 7.0 days stuck in "Closed"
⏱️
Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.1d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
16feb2026 fjackson reseated cable and verified all functions, verified online at nurse station
🔍 Technician Findings
bed reported offline
⚠️ Problem Description
bed room 423 reported offline at nurse station Jackson, Robert
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Feb 18, 1:48 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 18, 2:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 5m
🔧
▶
3 Status: Tech On Site Feb 18, 11:52 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 27, 10:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 10h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 10:57 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 29m, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 2, 8:00 AM
Invoice Number: SM-255180

Bottlenecks

Assigned
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business hours
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Feb 18, 1:48 PM
Invoice #
SM-255180

Work Details (1)

Name Type Status Qty Amount Date
WL-03111550 Labor Open 1 $0.00 Feb 18, 11:54 PM

Details