Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352638 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Feb 18, 2026 → Mar 31, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Mar 31)
✓ SLA Met (30d early)
Dispatch 0.0d
Coordinators 29.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
29.5 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 18, 2026 Due: Apr 30, 2026 Completed: Mar 31, 2026 (30 days early)
📅
29.5 days Total Age
⏱️
29.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
30.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 85 days old
🚨
Primary Delay 29.5 days stuck in "Assigned"
⏱️
Total Delay 30.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
29.5d / 0.5d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 18, 2:45 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ashley Luman
Technician: a0hVU000005CDeXYAW, Horace Barnes
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 30.0 business days
⏱️
Labor Added Mar 31, 5:20 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Horace Barnes Mar 31, 5:25 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 41d 1h, 0m
⏳ 2.8 business days
📄
Status: Ready to Bill by Diane Patton Apr 2, 5:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 23h
📨
▶
2 Status: Invoice Pending Apr 3, 4:33 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.9 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-258428

Bottlenecks

Assigned
Duration: 29.5 business days (threshold: 4.0 business hours)
Exceeded by 29.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Feb 18, 2:45 PM
Invoice #
SM-258428

Work Details (1)

Name Type Status Qty Amount Date
WL-03167526 Labor Open 0.25 $56.48 Mar 31, 5:20 PM

Details