Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352639 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 18, 2026 → Feb 18, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 25, 2026
🕐 Clock stopped: Completed (Feb 19)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.8d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Feb 18, 2026 Due: Feb 25, 2026 Completed: Feb 19, 2026 (6 days early)
📅
0.8 days Total Age
⏱️
7.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
6.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 7.0 days stuck in "Closed"
⏱️
Total Delay 6.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Adjusted gas shock cable and release mechanism. Tested and observed normal operation.
🔍 Technician Findings
Too much slack in release cable.
⚠️ Problem Description
Handle won't release head up/down Evans, Joe
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 18, 2:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 18, 3:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 42m
⏱️
▶
3 2x Labor Added Feb 18, 9:06 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Joe Evans
From: Assigned
To: Completed
Duration in Previous: 5h 31m
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 7.4 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 27, 10:20 AM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 13h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 10:57 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 37m, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 2, 8:00 AM
Invoice Number: SM-255180

Bottlenecks

Assigned
Duration: 5.5 business hours (threshold: 4.0 business hours)
Exceeded by 1.5 business hours
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Feb 18, 2:52 PM
Invoice #
SM-255180

Work Details (2)

Name Type Status Qty Amount Date
WL-03111358 Labor Open 1.5 $0.00 Feb 18, 9:06 PM
WL-03111359 Labor Open 1.0833333333333 $0.00 Feb 18, 9:06 PM

Details