Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352642 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Baylor Scott & White Medical Center-Grapevine — 1650 W. College St., Grapevine TX, 76051

Feb 18, 2026 → Present

🟢 On Track
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
⚠ 117 biz days overdue
Active: 124 biz days
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
124d
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Aug 14, 2026
124 business days (counted)
Running total: 124 of ? biz days used
Created: Feb 18, 2026 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Feb 18 Scheduled ▶ Running 0 0
Feb 18 → Aug 14 Ready for Scheduling ▶ Running 124 124
Dispatch 0.0d
Coordinators 0.3d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.3 days
Created: Feb 18, 2026 Due: Dec 31, 2026 (139 days left)
📅
124.1 days Total Age
⏱️
0.3d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 176 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18/2026 1453 CM ack msg; LM w/GS; 2/23/2026 GS decline; 2/25/2026 1324 CM LM w/KW; 1339 KW unavail S; 2/26/2026 1243 CM LM w/Khaled re NAR

Timeline

📋
▶
2 Work Order Created Feb 18, 2:56 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 18, 4:59 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2h 2m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Mar 23, 8:00 AM
Created
Feb 18, 2:56 PM
Invoice #
N/A

Details