Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352647 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 18, 2026 → Feb 18, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 25, 2026
🕐 Clock stopped: Completed (Feb 19)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.7d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Over SLA
Billing
0.1 days
Created: Feb 18, 2026 Due: Feb 25, 2026 Completed: Feb 19, 2026 (6 days early)
📅
0.7 days Total Age
⏱️
7.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
6.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 7.0 days stuck in "Closed"
⏱️
Total Delay 6.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.7d / 0.5d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Bed did not have the original screws that hold the fowler motor in. Unit appears to have been modified.
🔧 Work Performed
Replaced motor and Isolator
🔍 Technician Findings
Motor not moving the head of bed down
⚠️ Problem Description
HOB will not go down Evans, Joe
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 18, 3:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 18, 3:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
⏱️
6x Labor Added Feb 18, 8:56 PM
Type: Labor, Expenses, Parts
Status: Open
Qty: 5, 2, 1
✔️
Status: Completed by Joe Evans Feb 18, 9:01 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5h 27m, 0m
⚠️ 7.4 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 27, 10:18 AM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 13h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 10:57 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 39m, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 2, 8:00 AM
Invoice Number: SM-255180

Bottlenecks

Assigned
Duration: 5.5 business hours (threshold: 4.0 business hours)
Exceeded by 1.5 business hours
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Feb 18, 3:19 PM
Invoice #
SM-255180

Work Details (6)

Name Type Status Qty Amount Date
WL-03111339 Labor Open 5 $0.00 Feb 18, 8:56 PM
WL-03111340 Labor Open 2 $0.00 Feb 18, 8:56 PM
WL-03111341 Expenses Open 1 $0.00 Feb 18, 8:56 PM
WL-03111342 Expenses Open 1 $0.00 Feb 18, 8:56 PM
WL-03111343 Parts Open 1 $0.00 Feb 18, 8:56 PM
WL-03111344 Parts Open 1 $0.00 Feb 18, 8:56 PM

Details