Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352648 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Feb 18, 2026 → Apr 3, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 25, 2026
🕐 Clock stopped: Completed (Apr 3)
⏸ 41d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 30.1d
Coordinators 3.0d
Field Work 0.1d
Billing 1.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
30.1 days
Over SLA
Coordinators
3.0 days
Over SLA
Field Work
0.1 days
Billing
1.6 days
Over SLA
Created: Feb 18, 2026 Due: Feb 25, 2026 Completed: Apr 3, 2026 (36 days late)
📅
32.5 days Total Age
⏱️
30.1d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
31.9d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 18, 2026
Visit 2 Apr 3, 2026

AI Analysis

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Completed with significant delays
Invoiced • 85 days old
🚨
Primary Delay 30.1 days stuck in "Awaiting Parts"
⏱️
Total Delay 31.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Awaiting Parts
30.1d / 3.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'260403_MStelter 1) rec'd in 2 shipments of parts 2) installed strain reliefs for both power cords and reinforced cords with zip ties 3) installed wall roller bumpers 4) installed lock nut on wheel Left Foot wheel axle. 5) installed cam card 6) verified proper function of auto-contour and other related functions 7) cleaned asset (grease, dust, other) 8) filed reliefs in belly pan where it interfered with nuts to improve performance 9) reinstalled shields and belly pan. Verify proper function of belly pan safety entrapment switches at all 4 corners. 10) returned to service '260218_MStelter: 1) diagnosed auto contouring problem. Turns out the microswitch was wired wrong. The wires should be to 1 and 3, not adjacent. 2) ordered parts
🔍 Technician Findings
'260218_MStelter: Multiple issues with this bed. See Prob Desc.
⚠️ Problem Description
Request REPAIR WO. Bed power cord was unplugged. Needs strain reliefs replaced on both power cords. Auto-contour doesn't work. Is missing 2 wall rollers due to axles failing. Also needs caster covers. One wheel is missing a nut. Stelter, Mark
📄 Description
Bed, Electric

Timeline

📋
▶
4 Work Order Created Feb 18, 3:21 PM
Work Order Created → Status: Ready for Scheduling → Status: Assigned → Technician Assigned
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3m
👷
Technician Assigned by Charles Ramen
Technician: Mark Stelter
⏱️
Labor Added Feb 18, 5:27 PM
Type: Labor
Status: Open
Qty: 3
📦
▶
2 Parts Requested Feb 18, 5:48 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Stelter
From: Assigned
To: Awaiting Parts
Duration in Previous: 2h 22m
🚨 20.8 business days
📦
Parts Requested Mar 18, 9:41 AM
Order: 00092716
Status: Closed
⚠️ 8.0 business days
🔩
2x Parts Added Mar 27, 1:26 PM
Type: Parts, Expenses
Status: Open
Qty: 4, 1
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Audrey Tharp Apr 1, 2:40 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 41d 19h
🆕
▶
2 Status: Entered Apr 1, 3:07 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Mark Stelter
🔩
4x Parts Added Apr 1, 3:33 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⏳ 3.0 business days
⏱️
2x Labor Added Apr 3, 10:45 AM
Type: Labor, Travel
Status: Open
Qty: 1, 92
🔧
Status: Tech On Site by Mark Stelter Apr 3, 10:51 AM
From: Assigned
To: Tech On Site
Duration in Previous: 1d 19h
⏱️
▶
2 Labor Added Apr 3, 11:39 AM
Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 49m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 7, 3:10 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
📨
▶
3 Status: Invoice Pending Apr 8, 2:58 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-258736
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Awaiting Parts
Duration: 30.1 business days (threshold: 3.0 business days)
Exceeded by 27.1 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

📦
Parts Order 00090664
Closed
📦
Parts Order 00092716
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Feb 18, 3:21 PM
Invoice #
SM-258736

Work Details (10)

Name Type Status Qty Amount Date
WL-03110920 Labor Open 3 $0.00 Feb 18, 5:27 PM
WL-03162860 Parts Open 4 $0.00 Mar 27, 1:26 PM
WL-03162861 Expenses Open 1 $0.00 Mar 27, 1:26 PM
WL-03169089 Parts Open 2 $0.00 Apr 1, 3:33 PM
WL-03169090 Parts Open 1 $0.00 Apr 1, 3:33 PM
WL-03169091 Parts Open 2 $0.00 Apr 1, 3:33 PM
WL-03169092 Expenses Open 1 $0.00 Apr 1, 3:33 PM
WL-03172267 Labor Open 1 $0.00 Apr 3, 10:45 AM
WL-03172268 Travel Open 92 $0.00 Apr 3, 10:45 AM
WL-03172353 Labor Open 2.75 $0.00 Apr 3, 11:39 AM

Details