Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352671 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Feb 18, 2026 → Apr 20, 2026

✅ Completed
PC Per client agreement
Target: Jun 30, 2026
🕐 Clock stopped: Invoiced (Apr 20)
✓ SLA Met (71d early)
Dispatch 0.0d
Coordinators 2.3d
Field Work 0.9d
Incomplete 1.4d (excluded)
Billing 10.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.3 days
Over SLA
Field Work
0.9 days
Incomplete (excluded from total)
1.4 days
Billing
10.0 days
Over SLA
Created: Feb 18, 2026 Due: Jun 30, 2026 Completed: Apr 20, 2026 (71 days early)
📅
43.3 days Total Age
⏱️
31.7d in Closed Longest Stage
🔄
12 transitions Status Changes
⚠️
41.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 18, 2026
Visit 2 Feb 19, 2026

AI Analysis

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Completed with significant delays
Invoiced • 85 days old
🚨
Primary Delay 31.7 days stuck in "Closed"
⏱️
Total Delay 41.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.3d / 0.5d SLA
Completed
0.9d / 1.0d SLA
Closed
37.2d / 1.0d SLA
WO Correction Needed
0.1d
Billing Review
9.9d / 2.0d SLA
Incomplete
1.4d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/21 DPatton - Placing in BR due to Configuration/Provisioning charges

4/10 DP - Tech closed without making corrections. Two labor lines for "Upgrade"


2/26/26 DPatton - 2 labor lines (for Upgrade) - please update or remove the additional upgrade labor. (is it Down Time?) Please correct when you get a chance.. thank you! 


2/26/26 DPatton - updated Record Type from Healthcare to General Service.

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 18, 4:14 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ashley Luman
Technician: Raymond Ebanks
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 1m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 20, 10:17 PM
Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Assigned
To: Completed
Duration in Previous: 2d 6h
⏱️
3x Labor Added Feb 21, 10:51 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.25, 14
⏳ 0.3 business days
🏁
Status: Closed by Raymond Ebanks Feb 23, 2:13 AM
From: Completed
To: Closed
Duration in Previous: 2d 3h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 26, 12:34 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 10h
🏁
Status: Closed by Raymond Ebanks Feb 26, 1:45 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 10m
🚨 32.0 business days
💵
Status: Billing Review by Diane Patton Apr 10, 12:52 PM
From: Closed
To: Billing Review
Duration in Previous: 42d 22h
⚠️ 6.0 business days
⚠️
Status: Incomplete by Diane Patton Apr 17, 5:02 PM
From: Billing Review
To: Incomplete
Duration in Previous: 7d 4h
⏳ 1.9 business days
🏁
Status: Closed by Douglas Pearce Apr 20, 3:51 PM
From: Incomplete
To: Closed
Duration in Previous: 2d 22h
💵
Status: Billing Review by Diane Patton Apr 21, 10:05 AM
From: Closed
To: Billing Review
Duration in Previous: 18h 14m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 25, 1:10 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 4d 3h
📨
Status: Invoice Pending by Diane Patton Apr 25, 3:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 29m
🧾
▶
2 Invoice Created Apr 25, 3:45 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m

Bottlenecks

Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 31.7 business days (threshold: 1.0 business days)
Exceeded by 30.7 business days
Billing Review
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Billing Review
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Feb 18, 4:14 PM
Invoice #
SM-260178

Work Details (4)

Name Type Status Qty Amount Date
WL-03114869 Labor Open 0.5 $56.48 Feb 20, 10:17 PM
WL-03115162 Labor Open 0.5 $0.00 Feb 21, 10:51 AM
WL-03115163 Labor Open 0.25 $0.00 Feb 21, 10:51 AM
WL-03115164 Travel Open 14 $0.00 Feb 21, 10:51 AM

Details