Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352676 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Feb 18, 2026 → Feb 19, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 25, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Feb 18, 2026 Completed: Feb 19, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0 / 5
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0 / 5
Feb 18 → Feb 19 Assigned ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 1.3d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.3 days
Over SLA
Billing
0.2 days
Created: Feb 18, 2026 Due: Feb 25, 2026 Completed: Feb 19, 2026 (6 days early)
📅
1.3 days Total Age
⏱️
7.4d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
7.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 7.4 days stuck in "Closed"
⏱️
Total Delay 7.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Closed
7.4d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2.19.2026 -Missing head and footboard was located -Unlock performed -Reset completed -Returned back to service
🔍 Technician Findings
2.18.2026 Unit missing head and footboard Emsar will locate missing head and footboard Clark, Daniel
⚠️ Problem Description
2.18.2026 Unit missing head and footboard Emsar will locate missing head and footboard Clark, Daniel
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Feb 18, 4:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 18, 4:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35m
⏱️
▶
2 Labor Added Feb 19, 3:44 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 22h 47m, 0m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 9:06 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 17h
📨
▶
2 Status: Invoice Pending Mar 2, 10:57 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Mar 3, 8:00 AM
Invoice Number: SM-255327

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business hours
Closed
Duration: 7.4 business days (threshold: 1.0 business days)
Exceeded by 6.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Feb 18, 4:21 PM
Invoice #
SM-255327

Work Details (1)

Name Type Status Qty Amount Date
WL-03112370 Labor Open 3 $0.00 Feb 19, 3:44 PM

Details