Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352681 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Feb 18, 2026 → Feb 23, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 21)
✓ SLA Met (68d early)
Dispatch 0.0d
Coordinators 2.3d
Field Work 1.0d
Billing 40.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.3 days
Over SLA
Field Work
1.0 days
Billing
40.1 days
Over SLA
Created: Feb 18, 2026 Due: Apr 30, 2026 Completed: Feb 23, 2026 (66 days early)
📅
3.3 days Total Age
⏱️
38.6d in Billing Review Longest Stage
🔄
9 transitions Status Changes
⚠️
48.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 18, 2026
Visit 2 Feb 19, 2026

AI Analysis

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Completed with significant delays
Invoiced • 85 days old
🚨
Primary Delay 38.6 days stuck in "Billing Review"
⏱️
Total Delay 48.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.3d / 0.5d SLA
Completed
1.0d / 1.0d SLA
Closed
11.7d / 1.0d SLA
WO Correction Needed
0.1d
Billing Review
38.6d / 2.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/9/26 Ycampos - Fady and Chris - Tech has 2 site visits, can we bill for both days? Or just 1 flat rate? no notes from tech in Work performed or internal CSA explaining why there are two site visits.

2/26/26 DPatton -2 labor lines (Upgrade) - please update or remove the additional upgrade labor. (is it Down Time?) Please correct when you get a chance.. thank you! 

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 18, 4:30 PM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Ashley Luman
Technician: Raymond Ebanks
⏳ 2.9 business days
⏱️
▶
2 5x Labor Added Feb 20, 10:53 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Assigned
To: Completed
Duration in Previous: 2d 6h
⏱️
Labor Added Feb 21, 7:14 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 0.3 business days
💵
2x Expenses Added Feb 23, 2:38 AM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Raymond Ebanks Feb 23, 2:57 AM
From: Completed
To: Closed
Duration in Previous: 2d 4h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 26, 12:40 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 9h
🏁
Status: Closed by Raymond Ebanks Feb 26, 1:47 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 6m
⚠️ 8.0 business days
💵
Status: Billing Review by Yecenia Campos Mar 9, 2:55 PM
From: Closed
To: Billing Review
Duration in Previous: 11d 0h
🚨 39.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 30, 5:36 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 52d 2h
⏳ 1.8 business days
📨
▶
3 Status: Invoice Pending May 1, 6:55 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-260864

Bottlenecks

Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days
Billing Review
Duration: 38.6 business days (threshold: 2.0 business days)
Exceeded by 36.6 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Feb 18, 4:30 PM
Invoice #
SM-260864

Work Details (8)

Name Type Status Qty Amount Date
WL-03114904 Labor Open 0.5 $56.48 Feb 20, 10:53 PM
WL-03114905 Labor Open 1 $0.00 Feb 20, 10:53 PM
WL-03114906 Travel Open 65 $0.00 Feb 20, 10:53 PM
WL-03114907 Expenses Open 1 $0.00 Feb 20, 10:53 PM
WL-03114908 Expenses Open 1 $0.00 Feb 20, 10:53 PM
WL-03115368 Labor Open 0.25 $0.00 Feb 21, 7:14 PM
WL-03115811 Expenses Open 1 $0.00 Feb 23, 2:38 AM
WL-03115812 Expenses Open 1 $0.00 Feb 23, 2:38 AM

Details