Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352690 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Feb 18, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (6 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 18, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0
Feb 18 → Feb 19 Assigned ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.3d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.3 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Feb 18, 2026 Due: Feb 27, 2026 Completed: Feb 19, 2026 (8 days early)
📅
1.3 days Total Age
⏱️
5.4d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 5.4 days stuck in "Closed"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
5.4d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2.19.2026 PM completed per manufacture spec
🔍 Technician Findings
PM DUE
⚠️ Problem Description
2.18.2026 PM needed PM is expired Clark, Daniel
📄 Description
Linet Eleganza 5 Positionable Bed for Intensive Care

Timeline

📋
▶
2 Work Order Created Feb 18, 4:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 18, 4:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5m
⏱️
▶
4 2x Labor Added Feb 19, 3:20 PM
2x Labor Added → Status: Completed → Labor Added → Status: Closed
✔️
Status: Completed by Daniel Clark
From: Assigned
To: Completed
Duration in Previous: 22h 25m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Daniel Clark
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 4:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 0h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 10h 22m, 0m
🧾
Invoice Created Feb 27, 9:00 AM
Invoice Number: SM-255042

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business hours
Closed
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Feb 18, 4:50 PM
Invoice #
SM-255042

Work Details (3)

Name Type Status Qty Amount Date
WL-03112298 Labor Open 0.66666666666667 $0.00 Feb 19, 3:20 PM
WL-03112299 Travel Open 33 $0.00 Feb 19, 3:20 PM
WL-03112305 Labor Open 1 $0.00 Feb 19, 3:24 PM

Details