Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352763 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 19, 2026 → Feb 19, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 26, 2026
🕐 Clock stopped: Completed (Feb 19)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.3d
Field Work 0.1d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
0.1 days
Billing
0.2 days
Created: Feb 19, 2026 Due: Feb 26, 2026 Completed: Feb 19, 2026 (7 days early)
📅
0.3 days Total Age
⏱️
7.7d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
6.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 84 days old
🚨
Primary Delay 7.7 days stuck in "Closed"
⏱️
Total Delay 6.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Completed
0.1d / 1.0d SLA
Closed
7.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Calibrated scale. Check operation. Observed proper operation.
🔍 Technician Findings
Scale needed calibration.
⚠️ Problem Description
Note reads "Scale not working" Evans, Joe
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 19, 10:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 19, 12:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 18m
⏱️
2x Labor Added Feb 19, 12:45 PM
Type: Labor
Status: Open
Qty: 1.1666666666667, 2.25
✔️
Status: Completed by Joe Evans Feb 19, 12:51 PM
From: Assigned
To: Completed
Duration in Previous: 45m
💵
▶
2 2x Expenses Added Feb 19, 1:14 PM
2x Expenses Added → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 26m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 8:59 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 19h
📨
▶
2 Status: Invoice Pending Mar 2, 10:57 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Mar 3, 8:00 AM
Invoice Number: SM-255327

Bottlenecks

Closed
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Feb 19, 10:45 AM
Invoice #
SM-255327

Work Details (4)

Name Type Status Qty Amount Date
WL-03112050 Labor Open 1.1666666666667 $0.00 Feb 19, 12:45 PM
WL-03112051 Labor Open 2.25 $0.00 Feb 19, 12:45 PM
WL-03112082 Expenses Open 1 $0.00 Feb 19, 1:14 PM
WL-03112083 Expenses Open 1 $0.00 Feb 19, 1:14 PM

Details