Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352770 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Feb 19, 2026 → Feb 24, 2026

✅ Completed

PSM

SLA Clock

Last business day of February 2026 · Target: Feb 27, 2026

✓ SLA Met (3 biz days early)

Active: 3 biz days

🕐 Clock stopped: Completed (Feb 24, 2026)

▶ Clock Running

Status: Created

Feb 19 → Feb 19, 2026

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Feb 19 → Feb 19, 2026

0 business days (counted)

Running total: 0 of ? biz days used

3d

▶ Clock Running

Status: Assigned

Feb 19 → Feb 24, 2026

3 business days (counted)

Running total: 3 of ? biz days used

▶ Clock Running

Status: Tech On Site

Feb 24 → Feb 24, 2026

0 business days (counted)

Running total: 3 of ? biz days used

Created: Feb 19, 2026 Completed: Feb 24, 2026

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 19 → Feb 19	Created	▶ Running	0	0
Feb 19 → Feb 19	Ready for Scheduling	▶ Running	0	0
Feb 19 → Feb 24	Assigned	▶ Running	3	3
Feb 24 → Feb 24	Tech On Site	▶ Running	0	3

Dispatch 0.0d

Coordinators 4.0d

Field Work 0.0d

Billing 1.1d

✓ SLA Met

Dispatch
0.0 days

Coordinators
4.0 days
Over SLA

Field Work
0.0 days

Billing
1.1 days
Over SLA

Created: Feb 19, 2026 Due: Apr 11, 2026 Completed: Feb 24, 2026 (46 days early)

📅

4.0 days Total Age

⏱️

3.7d in Assigned Longest Stage

🔄

6 transitions Status Changes

⚠️

5.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 175 days old

🚨

Primary Delay 3.7 days stuck in "Assigned"

⏱️

Total Delay 5.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.3d / 1.0d SLA

Assigned

3.7d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Closed

3.0d / 1.0d SLA

Ready to Bill

1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        '26.02.24_MStelter: Located asset.  Performed PM. All checks passed. Returned unit to service.                    

🔍 Technician Findings

                        '26.02.24_MStelter: Asset is due for PM.                    

⚠️ Problem Description

                        Request PM WO with due date of 4/10/2026.

Stelter, Mark                    

📄 Description

                        Stryker 1115 Big Wheel Prime Series Stretcher                    

Timeline

📋

▶

2 Work Order Created Feb 19, 10:54 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Sherry Reich

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Technician Assigned Feb 19, 1:00 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Charles Ramen

From: Ready for Scheduling

To: Assigned

Duration in Previous: 2h 5m

⏳ 4.0 business days

🔧

Status: Tech On Site by Mark Stelter Feb 24, 10:49 AM

From: Assigned

To: Tech On Site

Duration in Previous: 4d 21h

⏱️

▶

2 3x Labor Added Feb 24, 10:56 AM

3x Labor Added → Status: Completed

✔️

Status: Completed by Mark Stelter

From: Tech On Site, Completed

To: Completed, Closed

Duration in Previous: 10m

⏳ 3.0 business days

📄

Status: Ready to Bill by Brandi Alvarez Feb 26, 5:54 PM

From: Closed

To: Ready to Bill

Duration in Previous: 2d 6h

📨

Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 8h 47m, 0m

⏳ 1.0 business days

🧾

Invoice Created Feb 28, 7:59 PM

Invoice Number: SM-255042

Bottlenecks

Assigned

Duration: 3.7 business days (threshold: 4.0 business hours)

Exceeded by 3.2 business days

Closed

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

Ready to Bill

Duration: 1.1 business days (threshold: 1.0 business days)

Exceeded by 0.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Mark Stelter

Scheduled

N/A

Created

Feb 19, 10:54 AM

Invoice #

SM-255042

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03117442	Labor	Open	1	$0.00	Feb 24, 10:56 AM
WL-03117443	Labor	Open	0.75	$0.00	Feb 24, 10:56 AM
WL-03117444	Travel	Open	92	$0.00	Feb 24, 10:56 AM