Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352775 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 19, 2026 → Feb 19, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 26, 2026
🕐 Clock stopped: Completed (Feb 19)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.2d
Field Work 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.0 days
Billing
0.3 days
Created: Feb 19, 2026 Due: Feb 26, 2026 Completed: Feb 19, 2026 (7 days early)
📅
0.2 days Total Age
⏱️
7.7d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
6.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 84 days old
🚨
Primary Delay 7.7 days stuck in "Closed"
⏱️
Total Delay 6.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.7d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced actuator knee motor, test functions, observed normal operation
🔍 Technician Findings
Note stating knee function not working
⚠️ Problem Description
Kevin Cogdill: Request Repair Service, knee won't go up
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 19, 11:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 19, 12:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 55m
🔧
Status: Tech On Site by Kevin Cogdill Feb 19, 12:55 PM
From: Assigned
To: Tech On Site
Duration in Previous: 48m
⏱️
▶
2 3x Labor Added Feb 19, 1:03 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 8m
🏁
Status: Closed by Kevin Cogdill Feb 19, 1:12 PM
From: Completed
To: Closed
Duration in Previous: 8m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 8:56 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 19h
📨
▶
2 Status: Invoice Pending Mar 2, 10:57 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Mar 3, 8:00 AM
Invoice Number: SM-255327

Bottlenecks

Closed
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Feb 19, 11:11 AM
Invoice #
SM-255327

Work Details (3)

Name Type Status Qty Amount Date
WL-03112061 Labor Open 0.5 $0.00 Feb 19, 1:03 PM
WL-03112062 Labor Open 2 $0.00 Feb 19, 1:03 PM
WL-03112063 Parts Open 1 $0.00 Feb 19, 1:03 PM

Details