Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352776 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 19, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (6 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 19, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 19 → Feb 19 Created ▶ Running 0 0
Feb 19 → Feb 19 Ready for Scheduling ▶ Running 0 0
Feb 19 → Feb 19 Assigned ▶ Running 0 0
Feb 19 → Feb 19 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.3d
Field Work 0.6d
Billing 1.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
0.6 days
Billing
1.1 days
Over SLA
Created: Feb 19, 2026 Due: Feb 26, 2026 Completed: Feb 19, 2026 (7 days early)
📅
0.9 days Total Age
⏱️
5.1d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 5.1 days stuck in "Closed"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.1d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/19/26 AJinerson - Message to Dispatch needing to update WO type to a "PM" per problem description. Tech on-site right now and needs WO type corrected to close out same day.

🔧 Work Performed
Completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Kevin Cogdill: Request PM Service, check all functions
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 19, 11:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 19, 12:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 54m
🔧
Status: Tech On Site by Kevin Cogdill Feb 19, 1:17 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1h 10m
⏱️
▶
3 Labor Added Feb 19, 6:23 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 5h 9m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 5.7 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 6:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 23h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 8h 37m, 0m
🧾
Invoice Created Feb 27, 9:00 AM
Invoice Number: SM-255042

Bottlenecks

Closed
Duration: 5.1 business days (threshold: 1.0 business days)
Exceeded by 4.1 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Feb 19, 11:11 AM
Invoice #
SM-255042

Work Details (1)

Name Type Status Qty Amount Date
WL-03112753 Labor Open 1.5 $0.00 Feb 19, 6:23 PM

Details