Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352813 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Feb 19, 2026 → Feb 19, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 26, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Feb 19, 2026 Completed: Feb 20, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 19 → Feb 19 Created ▶ Running 0 0 / 5
Feb 19 → Feb 19 Ready for Scheduling ▶ Running 0 0 / 5
Feb 19 → Feb 20 Assigned ▶ Running 1 1 / 5
Feb 20 → Feb 20 Tech On Site ▶ Running 0 1 / 5
Dispatch 0.0d
Coordinators 1.4d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.4 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Feb 19, 2026 Due: Feb 26, 2026 Completed: Feb 20, 2026 (6 days early)
📅
1.4 days Total Age
⏱️
7.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
6.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 7.0 days stuck in "Closed"
⏱️
Total Delay 6.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
18feb2026 fjackson found bed cable unplugged, plugged in and verified all functions, verified bed online at nurse station
🔍 Technician Findings
bed reported offline
⚠️ Problem Description
bed reported offline room 216 Jackson, Robert

Timeline

📋
▶
2 Work Order Created Feb 19, 12:33 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 19, 12:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25m
🔧
▶
3 Status: Tech On Site Feb 19, 11:43 PM
Status: Tech On Site → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 0.75, 22
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 9:18 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 9h
📨
▶
2 Status: Invoice Pending Mar 2, 10:57 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Mar 3, 8:00 AM
Invoice Number: SM-255327

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.7 business hours
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Feb 19, 12:33 PM
Invoice #
SM-255327

Work Details (3)

Name Type Status Qty Amount Date
WL-03113348 Labor Open 1 $0.00 Feb 19, 11:45 PM
WL-03113349 Labor Open 0.75 $0.00 Feb 19, 11:45 PM
WL-03113350 Travel Open 22 $0.00 Feb 19, 11:45 PM

Details